- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 06.04.23, 11:41
- Opened by: Eric Notarianni
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #24512 - prices problem on home page
hello Fred
strange , before when a user is connected , he can see the prices , when you go everywhere the prices are displayed, but now in the home page on the block where they are produits phares, new products, and meilleures ventes , now the prices are not displayed even if you are connected, but when you go to a product the prices are well displayed, before the prices were well displayed, i don’t know why now they are not displayed on the home page on this multi blocks, can you say to me how to solve this , please
Comments
Hi, Eric.
Maybe you changed some configuration if it had been working fine before?
To figure that out I have to check out a lot of things, maybe will be faster for you to remind what did you change?
hello fred we have just made some updates prestashop modules that the system has asked
the problem is just in this area were there are produits phares nouveau produit and meilleures ventes it seem it is in this block
Do you have some extra cache?
I edit this file
but no changes in the front page
hello fred
no extra cache , we use just the prestashop cache
as you see when we use in the footer “Nouveaux produits de sécurité sur boutique.idms.fr” all is good with the prices when we are connected, but the problem is just in the main page in this block, very strange
hello ,
the problem is solved , you can close the ticket, a problem of incompatibilty,
thanks for your support
Is that a third paty module caused the issue?
yes it is this module
https://www.idnovate.com/fr/1378-24-augmentation-baisse-de-prix-par-groupe-categorie.html#/25-support-3_mois
Ok, I see.
Thank you for the information