• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 23.04.23, 07:32
  • Opened by: Caleb Coffie
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24575 - 500 Error when accessing promokit -> menu in back office

I’m on Prestashop v8.0.3. This is the error I’m receiving when I’m in debug mode:

[PrestaShopException]
SQLSTATE[42S02]: Base table or view not found: 1146 Table ‘prestashop.ps_pk_menu_shop’ doesn’t exist
at line 151 in file classes/db/DbPDO.php

146. protected function _query($sql)
147. {
148. try {
149. return $this→link→query($sql);
150. } catch (\PDOException $exception) {
151. throw new PrestaShopException($exception→getMessage(), (int) $exception→getCode(), $exception);
152. }
153. }
154.
155. /**
156. * Returns the next row from the result set.
DbPDOCore→_query - [line 377 - classes/db/Db.php]
DbCore→query - [line 614 - classes/db/Db.php]
DbCore→executeS - [line 183 - modules/pk_menu/pk_menu.php]
Pk_Menu→getMenuInfo - [line 156 - modules/pk_menu/pk_menu.php]
Pk_Menu→renderList - [line 148 - modules/pk_menu/pk_menu.php]
Pk_Menu→getContent - [line 696 - controllers/admin/AdminModulesController.php]
AdminModulesControllerCore→postProcessCallback - [line 921 - controllers/admin/AdminModulesController.php]
AdminModulesControllerCore→postProcess - [line 308 - classes/controller/Controller.php]
ControllerCore→run - [line 510 - classes/Dispatcher.php]
DispatcherCore→dispatch - [line 92 - admin/index.php]

Comments

Fred 23 Apr 2023, 08:05

Hi, Caleb Coffie.
Try to reset Menu module, or fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server to let me do that for you

Caleb Coffie 25 Apr 2023, 00:23

I just updated the details in my profile. Could you describe the process to reseting the module? Just want to make sure I know how to do it in the future if needed.

Fred 25 Apr 2023, 19:44

I just reset the menu and now it works fine
How to reset the module, see the screenshot → https://take.ms/stl5x