• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 04.05.23, 16:08
  • Opened by: Tim Coghlan
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24607 - slider revolution licenses

Hi,

How do we get the licience key for this section https://tinyurl.com/2pt7nmog ?

Thanks

Comments

Fred 04 May 2023, 18:04

Hi, Tim.
If you need access to Revolution Slider library, you have to purchase their license → https://classydevs.com/slider-revolution-prestashop/pricing/

Tim Coghlan 04 May 2023, 18:11

Hi,

It’s not the library we need access to but just the module that is listed as part of your theme https://tinyurl.com/2ry6ex5t

There doesn’t seem to be a way to edit the slider as you can see here https://www.awesomescreenshot.com/video/17103435?key=21725af68b66bed69c99b7add4ad717a

Thanks


Tim Coghlan 05 May 2023, 13:08

Hi,

Any update on this please?

Thanks

Fred 05 May 2023, 13:49

That module doesn’t require any additional license to use it. The license is necessary to get access to sliders library

Tim Coghlan 05 May 2023, 14:15

Hi,

We’re importing the banner files but the page just reloads https://www.awesomescreenshot.com/video/17129884?key=62f5f4730ca150b1401a2e0b27c30f93

Is this not the correct way to edit slides?

Thanks

Fred 05 May 2023, 16:44

Please try to import sliders through Theme Settings → Import → https://take.ms/EVJKw

Tim Coghlan 05 May 2023, 16:50

Hi,

Yes, we’ve tried that and the import says it’s successful but where do we then go to edit the slides as all the pages we tried so far don’t seem to work?

Thanks

Fred 05 May 2023, 16:53

Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office to let me see the problem

Tim Coghlan 05 May 2023, 16:56

Hi,

This has now been added.

Thanks

Fred 05 May 2023, 17:22

I see such problem first time.
Looks like some security module/extension blocks import. But that’s only my assumption after 5 minutes of trying to import a slider.
Do you know about such extensions installed in your Prestashop or Server?
Another error I found is this

Declaration of AdminLeoblogBlogsController::setMedia() must be compatible with AdminControllerCore::setMedia...

And that’s a compatibility problem. Can you consider upgrading Prestashop to the latest version?

Tim Coghlan 05 May 2023, 18:17

Hi,

Where did you see information about security module/extension blocks? We have now removed the LeoblogBlogs module.

We are not in aa position to upgrade at the moment.

Thanks

Fred 05 May 2023, 19:52

I haven’t seen that, that’s my assumption based on over 10 years of experience with Prestahop. But I don’t insist, I just asking, maybe you know about some security modules installed.

Tim Coghlan 09 May 2023, 18:17

Hi,

Do you know how we can fix this as we don’t know of any security extensions?

Thanks

Fred 09 May 2023, 18:40

Please fill in all necessary fields in your profile https://support.promokit.eu/myprofile to access to your FTP Server
OR, try to reset Revolution slider module. I can’t do that because of the error shown here https://www.youtube.com/watch?v=UfEpLikS4W4&t=3s

Tim Coghlan 10 May 2023, 13:48

Hi,

Do you know how we can fix this as we don’t know of any security extensions?

Thanks

Tim Coghlan 10 May 2023, 13:50

Hi,

The FTP details have been added.

Thanks

Fred 10 May 2023, 17:06

I need access to this file

/classes/Hook.php

as you can see in that video I sent you earlier

Tim Coghlan 10 May 2023, 17:54

Can you try this again?

Fred 10 May 2023, 20:22

The issue has been fixed. I just reset Revolution slider module

Tim Coghlan 11 May 2023, 15:28

Hi,

This has fixed the issue so thank you.

We’re experiencing another issue now where visiting a page on mobile gives a 500 https://annamorgan2.shopcreator.com/mobile/category/18-sofas but on desktop this page works ok https://annamorgan2.shopcreator.com/18-sofas

Thanks

Fred 11 May 2023, 21:41

Sorry for the inconvenience. That’s incompatibility of Revolution slider and AMP module. Now it should be fixed. Please test to confirm the fix