• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 05.05.23, 13:09
  • Opened by: Piero
  • Closed by: Fred
  • Closed on: 08.06.23, 19:47
  • Reason: Closed
  • Comment: Glad to help!

Ticket #24614 - The "advanced search" search bar doesn't work

Hello, while building the www.sensishop.net site (I don’t use AMP on mobile) I noticed that the “advanced search” bar in the “promokit header” section stopped working. It tells me nothing found but initially it worked fine. I’m still under construction but I would like to understand why


Fred 05 May 2023, 16:45

Hi, Pierfrancesco.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office to let us check out the issue

Piero 05 May 2023, 18:35

Hi Fred! I entered the data to be able to access the Backoffice. It should all be correct. let me know and thanks again Piero

Fred 05 May 2023, 20:10

I didn’t do anything, but search works fine for me https://take.ms/RCqku

Piero 06 May 2023, 00:37

This to me is incredible. Until this morning and for the days before it didn’t work and only reported the writing “nothin found”.
However yes, it works for me too…but this thing worries me because the problem has been there for days and I would have preferred to understand the cause.
Let’s hope it was just a settling problem…in case I’ll come back to bother you heheh.
Thanks for the help also for the other ticket.
A warm greeting

Fred 06 May 2023, 23:01

You are welcome
That could be just a search cache. You can refresh search index in the search settings in your back office

Piero 08 Jun 2023, 14:45

OK Fred this topic is solved and can be closed