- Priority: 0
- Status: Assigned
- Theme: Alysum
- Private: No
- Open Date: 15.05.23, 17:30
- Opened by: Quentin BENCHETRIT
Ticket #24664 - The customized category description does not display correctly on the page
I encounter a problem with the Promokit widget : Category description
As you can see on the IMAGE 1, I put my category description at the end of my category page.
I edited the description of one of my pages with Elementor to check if it displays correctly on the category page.
The IMAGE 2 shows what’s inside the description.
However, the custom description appears like this (IMAGE 3) on the category page.
Can’t I use the Creative Elements widgets for the description of my category pages? Should I only put text in it?
Thank you in advance,
Hi, Quentin BENCHETRIT.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office to let me see your configuration
Sorry for the oversight.
I have just completed the access information to our back office.
Thank you in advance for your help.
For some reason I can’t open the page https://take.ms/Tscpn
The issue is normally fixed.
You should be able to open the page.
Sorry for the delay and thank you.
Yes, now it works.
I need access via FTP to check out theme files. Or you can try to update the theme to 8.1.5
We updated the theme to 8.1.5 but still no changes.
We created an access via FTP for you, I should point out that this is directly a production environment.
You can use this page to check if it works, the custom description is at the end of the page : https://www.my-medical.fr/1857-grand-public
Can you please check FTP credentials? Because I can’t connect
I have tried FTP/SFTP, secure/insecure
Sorry for my late reply, we changed the password, it should work now.
Sorry for the delay. This is untypical issue. Need additional time on that
Looks like it’s the problem of one Elementor instance is loaded inside another one.
I have tried to switch to native category page layout and everything works fine.
We will continue investigating that, but for now the only solution is to switch to native layout
Is it possible to edit the native layout?