• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24680 - The shop logo is not visible on invoices and delivery documents.

Good morning,
after installing the Alysum theme the logo no longer appears in the transport documents and invoices.

Could you help me understand what is causing the problem?

Many thanks in advance



Fred 18 May 2023, 19:25

Hi, Giuseppe De Cunzo.
Go to Theme Settings → Header, click there on “Elementor” button to edit Header template. When it loads click on logo widget and see it’s settings

Giuseppe De Cunzo 18 May 2023, 20:08

Hi, I followed your instructions, I placed the logo in the header, the problem hasn’t been resolved. In transport documents and invoices the logo is still not displayed.


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Fred 18 May 2023, 20:12

O, I see. But email templates are not a part of the theme.
Please make sure you have added your logo here https://take.ms/QTSKZU

Giuseppe De Cunzo 19 May 2023, 18:12

I thank you for the answer. We building websites with Prestashop for 20 years and i know where to put the logo. The problem is that I bought this template in 2018 and it was perfect, without any problems. I bought it again this year and realized I made a mistake as the introduction of Creative Element ( Elementor ) gave so many problems. I had to buy other modules to compensate for the limitations of this template. I think I will ask for a refund for the product.

Fred 19 May 2023, 18:46

What is the problem with Creative elements. Maybe we can help you with that