• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 02.06.23, 16:45
  • Opened by: Matthieu
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24745 - creative element

the “creative element” module does not work anymore, could you help us please


Fred 02 Jun 2023, 17:05

But it was working fine before, what did you do?

Matthieu 12 Jun 2023, 09:10

Sorry for the delay I was off. We have update creative elements but seems not working…

Fred 12 Jun 2023, 19:23

Do you have Pro version now?

Fred 13 Jun 2023, 09:40

Yes, this issue happened after Creative Elements Pro module update.
We have already wrote to module developers but didn’t get any reply.
I would appreciate it if you could write to them regarding the problem and ask for instructions on how to fix it or what was changed that cause the problem?

Matthieu 13 Jun 2023, 12:12

I have write also to the module developper and he says me to see with theme develloper.

Fred 13 Jun 2023, 16:59

And didn’t provide any suggestions? They changed something and don’t even want to say what, great.
Currently our theme is working only with the Creative Elements version 2.5.0. We need assistance from their side to make an update.

Matthieu 13 Jun 2023, 17:11

No suggestions… Ok I will wait your update.

Fred 13 Jun 2023, 17:19

As you know, they provides us limited version “in-stock”, and would be right from their side to update “in-stock” version too. But for now they don’t even respond to our requests