• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24844 - elementor dont start - error "SORRY, THE CONTENT AREA WAS NOT FOUND IN YOUR PAGE"

i have problem to use the creative elements

when i cleck to edit a header, footer, page, whatever, i am getting the following error:

SORRY, THE CONTENT AREA WAS NOT FOUND IN YOUR PAGE

You must insert the selected module position (hook) in the current template, in order for Creative Elements to work on this page

this is the screenshot of the problem
https://ibb.co/7Y1bhcR

I need your advice on this

thank you!

Comments

Fred 21 Jul 2023, 00:11

Hi, STAVROS PELEKANIS.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office to let me see the issue

STAVROS PELEKANIS 21 Jul 2023, 00:58

i add login details

thank you!

Fred 21 Jul 2023, 17:06

Sorry for the delay.
How to see the issue? I just checked header template and it works https://take.ms/y7UJo

STAVROS PELEKANIS 21 Jul 2023, 18:59

in my end, still dont load!!

https://monosnap.com/file/wQMKw3oJ0NE4bTthCjVaY0RZcHRFzJ

in different browsers the same result!

Fred 21 Jul 2023, 23:14

please take a screenshot of a template where you click “Edit” to let me know what I have to check