• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 23.07.23, 17:48
  • Opened by: Mariano Scalcon

Ticket #24851 - Error on preview saved templates

I have many error on the preview of some saved templates, for example:

Warning: Undefined array key “pkconfig” in /web/htdocs/www.fallomio.com/home/var/cache/dev/smarty/compile/alysumchild/07/61/b6/0761b66ec4af0720449eafd3ba0f26d9baef3ce0_2.module.pkelementsviewstemplatespkminiatureimage.tpl.php on line 25


Fatal error: Uncaught Error: Cannot use object of type Language as array in /web/htdocs/www.fallomio.com/home/var/cache/dev/smarty/compile/alysumchildlayouts_layout_full_width_tpl/49/87

But I can edit the templates without problems.


Fred 23 Jul 2023, 20:31

Hi, Mariano Scalcon.
Have you customized theme files? I’m asking because we never had such error before.

Mariano Scalcon 23 Jul 2023, 21:04

Yes, I export the delight theme’s files and import with other name, to keep the original theme files for future purposes.
The home’s template works and also the footer’s template works.
If I remove the “language header” component in the header’s template, the error doesnt’t appear.
I have the error on preview of the “product-miniature”, but I don’t customized it,
and It works on site, the error just appears in preview mode.
I have no problem to edit all template files.

Fred 24 Jul 2023, 12:22

Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server to let me check out what’s wrong

Mariano Scalcon 24 Jul 2023, 14:24

the remore folder for FTP is: /www.fallomio.com

Fred 24 Jul 2023, 19:09

Ok, I have access now, but I don’t see any problems here https://www.fallomio.com/en/, Could you please give me direct link to a page with the issue?

Mariano Scalcon 24 Jul 2023, 20:30

The problems are on preview of the “Saved templates” (Creative elements).
For example, the preview of “fallomio header” (preview_id=55010000) or “product miniature” (preview_id=50010000)


screenshot.jpg (237.9 KiB)
Fred 24 Jul 2023, 21:38

ok, I see, but when you select that template for product miniature, your front office works fine with no errors?

Mariano Scalcon 25 Jul 2023, 08:44

Yes the front end works but I started creating this site a few days ago and I don’t want to have errors in the future.
I’d like to understand if there’s a bug in the template preview or if it’s just a problem with my site.

Fred 25 Jul 2023, 21:14

ok, that’s good there is no errors in the front page. We are trying to figure out what’s wrong in preview mode