Promokit Helpdesk Alysum

Hello Fre,

Yes, you have to give logs because the store is in prepod (sorry for that).

I’ve updated my profile, you can find them in BO’s contact details after the _ which acts as a separator.

I tried what you suggested but it didn’t help. I think it’s a HOOK problem, it’s not hooking up in the right place.

Hello Fred,

Did you work on the store yesterday? We had to migrate some data, which caused a 500 error, but the site is back online.

I noticed that I no longer had access to the categories and that creative element can no longer find the HOOKs for the categories and products.

Is this because you were inspecting the problem? If so, please let me know so that I can pass on the information, as the problem may be due to the migration.

Thanks.

Hello Fred,

Thanks for your reply.

All right, I’ll pass the problem on to the team that handled the migration.

Hi Fred,

I hope you’re well?

I’m back to tell you it’s all good, you can intervene.

The problem is that when I apply changes to the category with creative element, it doesn’t apply!

Ex: Example category id 22 > Description > Creative element > The page is done but when I want to see the changes on the category nothing appears.

I’ve encountered another problem with products with declinations: when I change declination, the image becomes very small and the thumbnails disappear, so there must be an accounting problem.

Product with declination: Catalog > Products > ID: 594

You can find the template in Creative element > Content anywhere > Product page

Thanks for your help.

Hello Fred,

Did you have time to take a look at the problems?

Okay, thx !

You dont have to put _aikini same the same goes for the password (these are the login details for the first connection, so don’t take the _ and what’s after it).

Hello Fred,

Did you successfully connect?

Hi again,

It was missing, but I put it back and it’s still causing the same problem. The creative page appears in the category but does not load in the front.

Category ID: 22

Hello again Fred,

The problem is not that you can edit the category, but that the changes do not apply to the category.

When I edit the category with creative element, they don’t appear on the front.

I’ve made a video to show you the problem, which you should have received by now.

Hello again Fred,

No worries! Ideally, it should work with the “displaycategorypagebuild” so that I can build categories with creative without having the constraints of the native.

Thanks again for the help and have a nice day.

Hello Fred,

I’m coming back to you for having news about the bug resolution. Have you had a moment to take a look?

Absolutely not, and you mustn’t do it! We’ve worked too hard on it, and it’s simply unthinkable that we’d have to do it all over again. We’ve got a deadline to meet before we go live!

But the problem is so complex?

Good, you scared me! I hope we’ll be able to resolve this problem quickly, as it’s holding us up!

Have a nice evening!

Hello Fred,

I hope you are well?

I’ll get back to you to see if you could make any progress on the problem?

Hello Fred,

I followed your advice but it didn’t change anything!

The problem persists, nothing is displayed!

Yes, this is completely normal since it’s a text with an image that goes through the standard text of Prestashop and not through Creative Element > These are the old texts that were put back on the new shop without formatting with Creative Element.

If I go to the category and click edit with Creative Element and then save it, you will no longer see the text.

The problem arises because the modifications made with Creative Element are not acknowledged on your theme (Creative Element has actually confirmed this to me).

We now need to resolve the issue so that we can modify the categories using Creative Element.

You can review this url: https://prod.lora-moi.ch/fr/21-bijoux-homme

You can’t see anything because I applied the formatting with creative element.

There’s clearly a hook and display problem between your theme and creative element.

I’ve reached out to the CE team to see if they can provide more clarity on the issue where theme modifications aren’t being recognized. Just to emphasize, this particular bug is posing significant challenges for us, especially since it’s appearing on a store that we’re currently migrating. This is stalling our progress. Have you encountered similar issues in the past? It’s crucial for us to address this promptly to ensure the migration goes smoothly.

Hello again,

Upon closer inspection of the issue, I noticed that when I set the categories to the native display, the modifications appear in the category. However, they override everything, resulting in a very odd layout, but Creative Element functions.

When I switch back to the “DisplayCategoryPagebuild” Hook, everything vanishes — both the category text and the Creative Element content.

▶️ The issue then seems to stem from the “category description” block, which fails to link the category description to the frontend.

If I use another product description block, the text appears.

From this, we can deduce that the problem lies in either a missing button in Creative Element to display the description or a malfunctioning description button.

I hope this information helps.

PS: It’s pointless to suggest setting the category to native, as we’ve always used Creative Element to modify our categories, even in the previous version.

Here is creative’s answer to this question : Please note that the category page builder is an Alysum developed feature, and unfortunately we don’t have the capacity to build compatibility with every theme that has our module built in. Basically, theme developers should take care that there is no conflict in case of upgrades or using the Pro version of our module with their features.
I set this in Promokit > Theme Settings > Category: Default (Native theme layout). Please note that our module can only edit the category description, which is the top description on every product page. This is why you can see the design is distorted. We are actually working on the complete category page builder right now, which is expected to be released in 1-2 months, so you’ll be able to edit your category page template with our module.

The bug may therefore be due to the fact that I’ve updated it and there’s a conflict.

However, when I switch to “displaycategorypagebuilder”, both the text and the changes made with creative are not taken into account.

The only time it works is in native mode, but it’s impossible to modify the category, which is very problematic because, as I said earlier, categories must be modifiable with creative.

Hello Fred,

No problem, as long as it helps you.

“Please note that our module can only edit the category description,
which is the top description on every product page.
This is why you can see the design is distorted”.

My understanding is:When you want to change the description with creative element in native mode, it only changes the “description” block, which means that if you activate the filter, etc., the design you’ve built with creative element comes to stand in front of the other elements and gives a bizarre and unreadable rendering (because it’s not possible to modify the other static blocks in native mode).

Agreed! I don’t quite understand

But the little I understood, feel free to correct me, so why does it work on product sheets? Because it shouldn’t? Maybe we’re using the “displayproductbuilder”?

Hello Fred,

I sincerely hope you’ll find a solution.

Have a nice day and best regards.

Hello Fred,

I’m reaching back out to you regarding the issue with the categories.

Have you been able to find a solution? Our migration is progressing well, and I’ll soon be moving on to the category section.

In the meantime, I can start building the landing pages using the saved templates in Creative Element while we wait for a solution.

Ideally, we’d like everything to be completed by the end of September so that we can conduct a final check before going live(it has to be online before the end-of-year sales).

If you cannot find a solution to the problems, we’ll need to find a viable alternative so that we can modify the category descriptions with Creative Element.

The issue is that with the default template, the filters appear on the left column and not as a button. When using Creative, one doesn’t overlay the other, making the page unreadable.

Additionally, the images for the categories don’t resemble the current ones at all. That’s why I’m emphasizing the importance of having a customized page.

Thank you for your response and have a great day.

Thanks for your reply.

I completely understand the situation and I thank you for your involvement.

As I said, I can already create the model pages while you find a solution.

Ideally, we really need to find a solution before the end of September, as that’s our deadline for moving on to the final revision phase.

In any case, don’t hesitate to keep me informed of the situation so that I can adapt and find a solution.
Have a nice evening.

Hello Fred,

Thank you for your message.

The text “testest” is the one I entered using the Prestashop editor to remove it. You just need to click on “< return to Prestashop editor” (see screenshot bo1) in the BO (Back Office) and there, you can enter the desired text using Prestashop’s basic editor.

Regarding the bug resolution: Indeed, the text does appear as it should, BUT when I try to display a layout from Creative Element, I can’t see anything.

One thing puzzles me: when I click on “Edit with Creative Elements,” it takes me to the editing page, and when I want a preview of my changes, I get a page showing my edits but nothing else (see screenshot bo2). Given that it should also display the category I am working on!

To give an example, when I use Creative Element on a product page and want a preview of what I’ve done, I see the entire product page. In the 1.6 version, when I modify a category with Creative and want a preview, I can also see the relevant category along with my edits.

It’s as if Creative can’t associate the category, like it doesn’t have a proper HOOK.

The site you’re showing me is the current 1.6 site.

It must work on the new version in production, which is the following: https://prod.lora-moi.ch/fr/22-bijoux-femme

But it seems to work :), that’s great! I’ll check it out

It appears but when I modify, it keeps the old one and doesn’t update the modifications. Here the link : https://prod.lora-moi.ch/fr/22-bijoux-femme

Do I have to go to the production site to find “modules/pkelements” and copy it to the preprod site? Is that it? Because I didn’t quite understand

I don’t understand because the site under construction (redesign) has nothing to do with the one currently online. It’s totally 2 different things.

On version 1.6, which is online, everything works.

I dont have “pkelements” on working store, I have just the folder in the prod store(1.8).

I’ve just realized that I’m in the wrong category and that I wasn’t on the right one…

I apologize for the error, but everything seems to be working fine! Thank you very much for your investment and patience.