• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 01.09.23, 12:40
  • Opened by: Tibor Puski

Ticket #24897 - Creative Elements plugin compatibility problem after upgrade


We have upgraded the Creative Elements plugin to the latest version (we bought it) and found compatibility problems after upgrade
Problems: can’t open and edit some templates and pages.
I think it could be compatibility problem with your your Promokit Widgets plugin.
Would you please help me?

Thank you!


Fred 01 Sep 2023, 16:24

Hi, Tibor Puski.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server
Please also let me know what templates/widgets stopped working

Tibor Puski 01 Sep 2023, 18:37

Hi Fred!

I have filled out all necessary fields.
I have found problem with editing templates and pages with Creative Elements here:
- Creative Elements > Saved tamplates (Problem with editing saved templates)
- Design > Pages (Problem with editing pages)

- see attached files -

Thank you!


Fred 03 Sep 2023, 22:12

I just enabled Debug Mode to be able to read error messages, and found out the issue comes from creativeelements module https://take.ms/JnOFN

Tibor Puski 03 Sep 2023, 22:50

Yes, because it is not compatible with your Promokit Widgets (Elements) module. Is it possible to make compatible it with the latest Elements version?

Fred 03 Sep 2023, 22:52

But there is nothing about widgets, only direct error on the CE module.
Usually it shows whole stack of errors starting from a file which caused the problem, but here is nothing except an error in CE

Tibor Puski 03 Sep 2023, 22:54

Ok. I will check it. Thank you!

Fred 03 Sep 2023, 22:55

Let me know if you receive any suggestions from CE developers
We are interested to fix the issue if it’s caused by our widgets

Tibor Puski 03 Sep 2023, 23:08

Ok, I will let you know about it.

Fred 03 Sep 2023, 23:08