- Priority: 0
- Status: Waiting on customer
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 05.09.23, 10:49
- Opened by: Cédric Limousin
Ticket #24900 - Promokit extended product - issues
Hello,
1- I have problems with the promokit extended product. I can set up an image and a custom text, but when I paste a link in the “custom link” field, an error appears :
- On the frontend, if I try clicking on the image, it creates a 404 page. Looking at the inspector, the “href” of the “<a>” element indicates : “href=”Array”“. (see screenshot : “front-link-issue.png”)
- On the backend, if I reload the page, the custom link field appears empty. (”backoffice-extended-product.png”)
2- The other issue I have with this module is the fact that the “custom products” created as banners appear on several locations :
- on the related products section, on a product page (”related-products.png”)
- on the featured products (”featured-products.png”)
I send you screenshots for all that.
3- The last thing is more of a question, is there a way to enable html on the “custom text” part ? I would have liked to be able to have something like a subtitle (see screenshots : “html.png” and “html-front.png”).
Thank you for your answers on those issues.
Best regards !
Comments
Hi, Cédric Limousin.
for some reason I see your website like this: https://take.ms/HFZm5
Oh that’s weird… Could be because of maintenance mode, I desactivated it. We tested on safari here and see no such issue, can you try again ?
Best regards
yes, it works weird for me. I can open a page for 1 minute, but then I have something like this https://take.ms/SSfq4 even in private mode
Hello,
Can you give me your IP address so that we can check on our end ?
We tested on safari here without problem.
Best regards
31.182.218.103
Hello,
Can you try again ? And also with a different navigator ?
We can’t reproduce the issue and your ip isn’t banned or anything.
I don’t know what’s going on. Never experienced such problem before.
I just tried to add a link to a product and was blocked again. I also tried to reproduce the issue locally, but everything works fine. I don’t know what to do
Did you try with Google Chrome for instance ?
There is no any difference https://take.ms/B59Yi
Your IP is now whitelisted, could you check again ? Sorry for the inconvenience.
It seems it works now. But what is the path to the store? I can’t find it, there a a lot of directories
Hello, you can check it here (this will be a big website indeed) : https://kidea.enjin.fr/10-espace-enfant-interieur
No, I mean the path to store on your server
You have only access to the subfolder “kidea”, then you can check on the folder “themes” and “modules”. Otherwise I don’t see what your question is
I see a lot of directories there https://take.ms/S0KiC, can you give me a path to the theme?
I think you’re not on our server, I send a screenshot on what you should see with the credentials provided on our profile. The folders on your screenshot aren’t ours…
Attachments:
That’s true. Sorry for that. That was another server with very similar IP. Hope to find a solution soon
1. The issue with broken link in promokit extended product is fixed, please check
2. I would suggest to create dedicated category for such kind of product, and remove then from “featured” products
3. It requires additional coding, we will try but I can’t promise
Hello Fred,
1- Thanks for the broken link, it works fine now.
2- It could be a solution for featured products… but it doesn’t solve the issue that they also appear in featured products…like here : https://kidea.enjin.fr/accueil/20-54-pupitre-ecran-interactif.html#/1-taille-s/5-couleur-gris/26-nombre_de_jeux-acces_illimite_au_catalogue_390_ht_an on the bottom of the page, tab “Produits similaires” 3- Alright, thank you, please let me know :)
to hide a product, just assign it to “hidden” category https://take.ms/68t4y
Sorry, that’s not a solution…
Now it works https://take.ms/EO7cN
Hello,
I tried to do so on another “banner”, the product “Exclusivité” and it’s still visible here : https://kidea.enjin.fr/accueil/20-54-pupitre-ecran-interactif.html#/1-taille-s/5-couleur-gris/26-nombre_de_jeux-acces_illimite_au_catalogue_390_ht_an, could you please check ? Thank you
It seems just a cache issue. Please try to check that in incognito mode
Indeed it is working in private mode, thank you. Could you let me know about the last question (n°3) if you manage to do this coding ?
Hello,
I have an issue with the “hidden” category you created… It is displayed on the homepage on the subcategories module (see screenshot). Can you hide it from the list of the subcategories of that module ?
Thank you in advance for the support
Attachments:
Sorry I missed that. There is no fast solution. It requires some time to implement. I can’t promise you we can do that in nearest time, sorry.
Alright don’t worry about that request, I’ll just tell my client he can’t do that for now.
Could you rather have a look at my issue just below ? That is more worrying.
Best regards
Just disable that category: https://take.ms/TBFio
Simple indeed, thank you Fred !
You are welcome!