• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24903 - The contact form is unable to send emails.

The contact form is unable to send emails. There is an error message asking me to try again later. I have checked the configuration in the back office, but the issue persists. I am using the ALYSUM 8.2.0 theme and PrestaShop 8.0.4. Thank you for your help.

Comments

Fred 06 Sep 2023, 20:31

Hi, Kathleen BELLONDE.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server to let me check out what’s wrong

Kathleen BELLONDE 08 Sep 2023, 11:51

I have just provided the information. Thank you.

Fred 09 Sep 2023, 23:06

Hi, Kathleen BELLONDE.
Please update credentials in your profile https://support.promokit.eu/myprofile to access to your FTP Server because I can’t connect

Status:      	Connecting to ftp.cluster005.hosting.ovh.net...
Status:      	Using username "kathleendq". 
Status:      	Access denied 
Error:         	Authentication failed.
Error:         	Critical error: Could not connect to server
Kathleen BELLONDE 13 Sep 2023, 20:37

Could you please try with the new password.
Regards

Fred 13 Sep 2023, 23:00

It should be fixed now, please check
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