• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24913 - error on install

When I install lthis theme in our prestashop get a critical error:

(1/1) RuntimeException
Invalid service “promokit.pkthemesettings.form_provider”: class “Promokit\Module\Pkthemesettings\Form\PkthemesettingsFormDataProvider” does not exist.

Steps to install:

Upload via FTP Install through backoffice
Error on install


Ana Maria Iglesias Cheda 11 Sep 2023, 10:28

Our presetashop version is 1.7.8

Fred 11 Sep 2023, 11:17

Hi, Ana Maria Iglesias Cheda.
Looks like the module was uploaded with some problems, maybe some files are corrupted.
1. Try to clear Prestashop cache.
2. Try to upload manually “pkthemesettings” module folder from downloaded archive to your server /modules folder
3. Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server if you will not be able to fix that yourself, I’ll try then