• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24914 - Error 403

Hi, impossible to install the “smart template”. I get a lot of 403 errors when I want to use Creative Elements (when I want to save). Impossible to save a whole page template in Creative Eements. I’ve checked all permissions (755, 644), I’ve removed and reinstall htaccess, disable and reactivate plugins. Ajax issue with link on admin. Please help.


Fred 12 Sep 2023, 12:04

Hi, Nicolas buttafoghi.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office to let me see the issue

Nicolas buttafoghi 12 Sep 2023, 14:20

OK done, thank you

Fred 12 Sep 2023, 15:38

You have to contact your hosting provider and ask them why access to this url is forbidden → https://take.ms/yO2Fy. Looks like the issue caused by some security extension on your server.
You are first who report such kind of issue so I believe it’s related on your server configuration