• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24916 - Image zoom Not available

Good evening,
I would like to know how it is possible to activate the zoom of the product image from both the mobile version and the desktop version.

The “inner zoom” option is activated in the theme settings but it does not work on desktop or mobile.

Particularly on mobile, I would like the images to be displayed in the same mode proposed in the Amp version.

Can you help me understand how to solve the problem? Or do I necessarily have to purchase external modules?

Thank you


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Fred 13 Sep 2023, 08:24

Hi, Giuseppe De Cunzo.
Credentials for both FTP and back office are wrong and I’m not able to login to see that. Please update credentials in your profile https://support.promokit.eu/myprofile

Giuseppe De Cunzo 13 Sep 2023, 12:30

Hi, I updated the data.

Regarding the BO of the Prestashop site, when the Prestashop page opens click on the link below “connect with another way” and enter the username and password provided.

I await updates on this.

Thank you


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Fred 13 Sep 2023, 23:04

Looks like you have some security settings on your server. I still see the same error page → https://take.ms/Y9QzE

Giuseppe De Cunzo 14 Sep 2023, 19:30

It’s really very strange.

I have several open support requests for various modules, no one has this problem.

I do not know what to tell you

Fred 14 Sep 2023, 19:35

We don’t start those tickets because there is still no access to your website, please see the screenshot https://take.ms/Y9QzE