• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 20.09.23, 16:17
  • Opened by: Maicol Cantagallo

Ticket #24934 - Enable product flag and error Sticky header

Hi, i have two questions.

1) i need to enable product flag (NEW or SALE) but i not find where is this option (image n. 1)
2) i have enabled sticky header but not working. Why? (image n. 2)

this is the website: https://dev.ebazzy.com/



1.png (45.5 KiB)
2.png (203.2 KiB)


Fred 20 Sep 2023, 23:28

Hi, Maicol Cantagallo.
1. Go to Theme Settings → Product Miniature and make sure “Product Labels” is enabled
2. Please make sure you added “sticky” class to a block you want to make “sticky” as explained under the option

Maicol Cantagallo 21 Sep 2023, 14:59

Hi Fred.
1. yes is enabled but not working
2. yes i added “sticky” class and enabled sticky header but not working

Any idea?


Fred 21 Sep 2023, 15:47

Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office to let me check out what’s wrong

Maicol Cantagallo 21 Sep 2023, 16:03

Hi Fred. I have completed the requested data


Fred 22 Sep 2023, 10:39

1. I just checked source code and see there are no labels received from Prestashop. Can you switch to Classic theme to see how it works there?
2. You forget to add that sticky class to a section in Elementor template

Maicol Cantagallo 22 Sep 2023, 17:15

Hi Fred. Thanks for support.

1. Ok, but where i set label? if i want to show “NEW” for new arrivals?
2. sorry, where is this setting?


Maicol Cantagallo 22 Sep 2023, 17:26

Hi Fred. For point no. 1 solved. Thank you

Fred 22 Sep 2023, 17:28

1. Labels appears automatically if product is „new” or „discounted” that’s why I asked to check how it works in Classic theme.
2. In template editor, find Advanced Settings of section and add that sticky class (I already did that for you)

Maicol Cantagallo 22 Sep 2023, 17:31

Perfect. Thanks Fred

Fred 22 Sep 2023, 18:11

You are welcome!
Is the problem with labels resolved as well?

Maicol Cantagallo 23 Sep 2023, 11:33

Yes resolved. Thanks

Fred 23 Sep 2023, 11:35

You are welcome!