• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 03.10.23, 22:06
  • Opened by: Jesus Gaona
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #24959 - Impossible select my new theme Alysum after installation

Good afternoon,
I just bought the Alysum theme and I’m having a problem activating it. I have to clarify several issues, I have carried out a completely clean installation on the server from scratch of Prestashop 8.1.0, therefore there is no module or anything else that could influence the theme, the fact is that I purchase the theme, the Download and follow your basic and simple installation instructions, select the zip file called alysum-v.8.2.0.zip. After this, the installation of the theme finished, and then when I tried to activate it it gave me an error and I couldn’t activate it or enter In theme settings it doesn’t even allow me to access the library of installed modules. I attach screenshots in debug mode

I hope your help



Fred 03 Oct 2023, 22:21

Hi, Jesus Gaona.
What php version do you have?

Jesus Gaona 03 Oct 2023, 22:58

My version php its 7.3.33

Fred 03 Oct 2023, 23:06

Do you have an option to upgrade it at least to 7.4?

Jesus Gaona 03 Oct 2023, 23:44

Yes, I can upgrade until 8.2, so please tell me which is it the optimized best version for do the upgrade, check the capture that I attach to you


Fred 03 Oct 2023, 23:53

It depends on your Prestashop version. if you have 1.7.x, use php 7.4. If you have Prestashop 8.x use php 8.1

Jesus Gaona 03 Oct 2023, 23:55

Yes Fred, I have the past version stable Prestashop 8.1.2, so install php 8.1 or 8.2?

Fred 03 Oct 2023, 23:57

use 8.1, it’s the latest version supported by PS for now