• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 29.11.23, 12:20
  • Opened by: David WILQUIN
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #25088 - Email fields for product restocking


I’m contacting you because when a product is out of stock, there’s no entry field on the product sheet for our email address so that we can be informed when the product is back in stock. The message does appear, but not like the field.

Here is the link: https://collections-medusa.com/sets/185-306-set-vivi.html#/2-couleur-or

Thank you in advance.


Fred 29 Nov 2023, 12:34

Hi, David.
You have to install Email Alerts module

David WILQUIN 29 Nov 2023, 13:43

We've already installed the module, but nothing is displayed.

Fred 29 Nov 2023, 13:43

Try to reset it

David WILQUIN 29 Nov 2023, 13:48

It's done, but it doesn't change anything

Fred 30 Nov 2023, 13:54

Sorry for the delay.
Could you please give me a link to a product where I can see the issue

David WILQUIN 30 Nov 2023, 15:55

Hello, here is the link (available in the ticket description): https://collections-medusa.com/sets/185-306-set-vivi.html#/2-couleur-or

Fred 30 Nov 2023, 15:57

Yes, sorry, I missed that.
But how it should look like? Is the problem with this message? → https://take.ms/GMJkp

David WILQUIN 30 Nov 2023, 16:04

Sorry, I didn't see the email field that appeared after the update.

Sorry for the inconvenience

David WILQUIN 30 Nov 2023, 16:05

I have another problem but I don't know if you can help me.

David WILQUIN 30 Nov 2023, 16:07

I think the problem is with your shopping cart module. Abandoned shopping carts are created as soon as someone visits the site. I'd like it not to create a shopping cart when someone visits the site, as long as there's nothing in it.


Fred 30 Nov 2023, 16:11

Do you use AMP?

David WILQUIN 30 Nov 2023, 16:13


Fred 30 Nov 2023, 16:14

As I can see it's enabled. So Just uninstall it, I believe that problem caused by that module

David WILQUIN 30 Nov 2023, 16:16

Thanks, I'll deactivate it

Fred 30 Nov 2023, 16:16

You are welcome!
Check your orders tomorrow and let me know the result

David WILQUIN 30 Nov 2023, 16:17

Very well, thank you very much.

David WILQUIN 30 Nov 2023, 16:25

Hello again,

I opened a window in private browsing to do the test and I still had an abandoned cart of 0 €.

Fred 30 Nov 2023, 16:54

We don't have any other module that would manage cart. I just renamed amp module folder to be 100% sure it doesn't load. Please make a test once more

David WILQUIN 01 Dec 2023, 09:02

Thank you very much, I'll be back to keep you informed very soon.

David WILQUIN 01 Dec 2023, 09:44

Re, I just wanted to ask, I notice from now on that the text concerning out-of-stock is completely out of the box. Do you know how I can correct this?


Fred 01 Dec 2023, 10:15

We never had such issue before. Is that label has been added by some third-party module?

David WILQUIN 01 Dec 2023, 10:29

No, it's simply a message written in the prestashop parameters. I just added a line of css and it's solved.

Fred 01 Dec 2023, 10:29

Ok, great.
Should add that css into the theme?

David WILQUIN 01 Dec 2023, 11:04

I added it to theme.css

Fred 01 Dec 2023, 19:44

Ok, I see