• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 01.12.23, 23:53
  • Opened by: Seweryn Rogut
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #25096 - MENU URL PROBLEMS

Hello,

I am trying to create a mega-menu with dropdown subcategories, following the instructions in the documentation. However, I’m facing an issue. Regardless of whether I select a category or different types of pages in the menu options and choose the PrestaShop link, the URL does not direct correctly. It consistently ends up as ‘mydomain.pl/#’ instead of the expected ‘mydomain.pl/140-somecategory’ or similar. I’ve spent many hours trying to figure this out without any success.

Could you please help me resolve this issue?

Comments

Fred 02 Dec 2023, 11:12

Hi, Seweryn.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office to let me check the issue

Seweryn Rogut 02 Dec 2023, 11:27

Can you tell me which fields in myprofile should I update?

Fred 02 Dec 2023, 11:31

these three https://take.ms/sycvs

Seweryn Rogut 02 Dec 2023, 11:37

Okay, but I can’t find „privacy options”

„The option "Website access details" is disabled in your "Privacy Options". You have to allows us to collect details to access your server and your website admin panel.”

Fred 02 Dec 2023, 11:39

Just fill in those fields, I need to login to see the issue

Seweryn Rogut 02 Dec 2023, 11:42

I don’t see this fields in myprofile.

Seweryn Rogut 02 Dec 2023, 11:48

okay, it's already done! :)

Fred 02 Dec 2023, 12:09

try to define the link in this field https://take.ms/NqMMD

Seweryn Rogut 02 Dec 2023, 12:27

Okay, when I use a custom URL, it works in the sense that the menu button redirects to the page with the URL, but it does not display the subcategories. However, when I try to use ‘PrestaShop Link’, nothing happens at all. My goal is to select a few categories for my menu to create a mega-menu with subcategories. I would like to see a dropdown menu appear after selecting a category in the menu.

Attachments:

Obraz 2.12.2023, godz. 12.25.... (120.4 KiB)
Seweryn Rogut 02 Dec 2023, 17:04

Additionally, I attempted to create a dropdown section in Creative Elements and selected a link in the menu settings, then saved it. However, the dropdown section is also not working.

Fred 02 Dec 2023, 17:59

Yes, I see the issue, it's in progress

Seweryn Rogut 03 Dec 2023, 14:21

Additionally, I attempted to create a dropdown section in Creative Elements and selected a link in the menu settings, then saved it. However, the dropdown section is also not working.

Fred 03 Dec 2023, 14:23

We are working on a fix

Fred 03 Dec 2023, 15:01

Please try now. I have tested "Menu5" item and it works

Seweryn Rogut 03 Dec 2023, 16:33

Yes, now after selecting a category in the PrestaShop link, the dropdown menu becomes visible upon hovering. However, something is not right. When I hover over 'Features', the menu spans the entire width of the screen, but when I hover over 'Menu-Kitchen', the menu is displayed incorrectly.

Attachments:

Zrzut ekranu 2023-12-3 o 16.2... (1.1 MiB)
Seweryn Rogut 03 Dec 2023, 16:34

additional screenshot

Attachments:

Zrzut ekranu 2023-12-3 o 16.2... (1.34 MiB)
Fred 03 Dec 2023, 19:21

That's because the dropdown section is not configured properly in the menu item settings. You can find there the "width" parameter, set it to "100%"

Seweryn Rogut 08 Dec 2023, 06:56

Okay, everything is okay! Thank you Fred :)

Fred 08 Dec 2023, 10:06

You are welcome!