- Priority: 0
- Status: Waiting on customer
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 01.12.23, 23:53
- Opened by: Seweryn Rogut
Ticket #25096 - MENU URL PROBLEMS
Hello,
I am trying to create a mega-menu with dropdown subcategories, following the instructions in the documentation. However, I’m facing an issue. Regardless of whether I select a category or different types of pages in the menu options and choose the PrestaShop link, the URL does not direct correctly. It consistently ends up as ‘mydomain.pl/#’ instead of the expected ‘mydomain.pl/140-somecategory’ or similar. I’ve spent many hours trying to figure this out without any success.
Could you please help me resolve this issue?
Comments
Hi, Seweryn.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office to let me check the issue
Can you tell me which fields in myprofile should I update?
these three https://take.ms/sycvs
Okay, but I can’t find „privacy options”
„The option "Website access details" is disabled in your "Privacy Options". You have to allows us to collect details to access your server and your website admin panel.”
Just fill in those fields, I need to login to see the issue
I don’t see this fields in myprofile.
okay, it's already done! :)
try to define the link in this field https://take.ms/NqMMD
Okay, when I use a custom URL, it works in the sense that the menu button redirects to the page with the URL, but it does not display the subcategories. However, when I try to use ‘PrestaShop Link’, nothing happens at all. My goal is to select a few categories for my menu to create a mega-menu with subcategories. I would like to see a dropdown menu appear after selecting a category in the menu.
Attachments:
Additionally, I attempted to create a dropdown section in Creative Elements and selected a link in the menu settings, then saved it. However, the dropdown section is also not working.
Yes, I see the issue, it's in progress
Additionally, I attempted to create a dropdown section in Creative Elements and selected a link in the menu settings, then saved it. However, the dropdown section is also not working.
We are working on a fix
Please try now. I have tested "Menu5" item and it works
Yes, now after selecting a category in the PrestaShop link, the dropdown menu becomes visible upon hovering. However, something is not right. When I hover over 'Features', the menu spans the entire width of the screen, but when I hover over 'Menu-Kitchen', the menu is displayed incorrectly.
Attachments:
additional screenshot
Attachments:
That's because the dropdown section is not configured properly in the menu item settings. You can find there the "width" parameter, set it to "100%"
Okay, everything is okay! Thank you Fred :)
You are welcome!