- Priority: 0
- Status: Waiting on customer
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 07.12.23, 13:24
- Opened by: Michal Dobrotka
Ticket #25110 - Installation error
Dear support,
we try to install your theme on clean Prestashop 8, but it always end with an error, please, see attachement.
Our eshop url is https://new.mimidrevomaterial.sk/ Admin url is https://new.mimidrevomaterial.sk/admin24/ Username and password is info@prestashop.com
Could you please help us?
Thank you in advance.
Michal, Eworks.sk
Comments
Hi, Michal.
Strange, we never seen such issue before.
Please update credentials in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server to let me try to install the theme
Hi, sorry, I mean the theme is installed, but when we wated to activate the theme, there is an error.
Thank you! :)
That doesn't matter, I need to see that to fix
I see it in back office, but I need access to files through FTP
Okay, of course, the credentials is update.
Thank you.
Do you have an option to switch to PHP version 8.x in your server configuration?
Okay, now on PHP 8 is working well :) Thank you for your help Fred!
You are welcome!
Hi Fred!
We found another issue with the Promokit menu module. We setup the Prestashop categories link into the menu, but the anchor is blank, so the items in menu is not working. Could you please check it?
Thank you for your help.
Ivana, Eworks.sk
Yes, I see the issue.
We are working to find a solution as soon as possible
Okay, thank you Fred. We have also another questions about your theme which we cannot find in documentation.
- How we could manage the static fixed icons at bottom right of the page? We do not need the What´s new icon and Shopping cart icon.
- How we could translate the word Search in the top search bar? We could not find the translation anywhere.
- On our page we have catalog mode only, but there are shopping cart icons visible all over the page, which should be hidden when the catalog mode is active.
Thank you in advance for your answers.
Ivana
1. disable Front Panel module to remove "What's new". I don't see the shopping cart icons there
2. It's a part of Promokit Widgets module, so you nee to go to translations → modules → Promokit widgets
3. I don't see any add to cart buttons
1. thank you, I disabled the Front Panel module
2. sorry but I still cannot find the translation of the word Search… :(
3. the buttons is hidden by the css code, otherwise it is still visible
Another question, it is possible to disable the mobile version under url /mobile please?
Thank you!
2. I see it here https://take.ms/SRvGB 3. Could it be a temporary solution for you for now? I mean is hiding button with css ok?
Thank you, I found the translation, so it is okay as well as the hidden css :)
So, if you could please solve the issue with missing links in megamenu and disable the mobile version for us, it will be very helpfu.
Thank you in advance!
Ivana
Yes, the menu is in progress. As for the mobile version, you just need to disable AMP module
Hello dear Fred,
hope you had wonderful Christmas time with family :)
I am sorry, but we need the menu to be working on our web site as soon as possible. Could you please check it for us?
Thank you very much.
Ivana, Eworks.sk
Thank you, hope you also have wonderful Christmas!
Right now we are working on Menu widget for creative elements. Hope to finish it within 1-2 days
Hello Fred,
hope you enjoyed the holiday season :).
Anything new about the new Menu widget please?
Thank you!
Ivana
Hi, Michal.
I just added new "Navigation" widget to you, please check
Hello Fred,
we add the new navigation widget, but it is not visible in the page. Could you please check it why?
Thank you in advance.
The issue has been fixed. Please test to confirm the change
Hello Fred,
we add the new navigation widget, but it is not visible in the page. Could you please check it why?
Thank you in advance.
The issue has been fixed. Please test to confirm the change.
Hello, It is now working okay, thank you very much! :)
You are welcome!
Sorry, but the dropdown menu is not working. I want to make the subcategory dropdown, how could I do it, please?
Thank you!
Also, how could I change the background color in mobile version please? In the mobile version the navigation widget is all over the display, I could not change anything… :/
And another issue :/ There is an Alysum logo in mobile version, which I dont know how to change. Also my whole header is hidden in mobile version and I want it to be visible. How could I fix that please?
Thank you in advance.
Ivana
I assume you have selected mobile header template in Theme Settings, please check. If so, just edit that template, find logo widget there and change the logo
As for the menu, it's in progress
Okay, thank you very much. So just make the menu to display the subcategories in dropdown. :)
Thank you!
Ivana
I have created "menu-categories" template for you ask an example. You can create other templates based on that one
It's already assigned to the first menu item
Okay, thank you very much. So just make the menu to display the subcategories in dropdown. :)
Thank you!
Ivana
You are welcome!
Hello! Something new about the menu please? The mobile menu is not working at all :(
Thank you.
The menu works on mobile, but that are a couple of visual issues. We are going to fix them tomorrow.
The issue has been fixed. Please test to confirm the change
Hello Fred,
thank you for the fix, it seems better now :). Just some little issues:
- when global eshop cache function is activated, the dropdown menu is stil showing over all page
- the search icon is over the mobile dropdown menu, maybe the dropdown menu should have higher z-index
- the last menu of dropdown menu is not properly aligned
The last two could be fixed in css, but I think it will have to be correct by default.
Could you please check it?
Thank you very much for your help.
Ivana
Could you please show me on a screenshot the first issue "stil showing over all page"?
The rest is fixed and the fix is applied to the theme "by default"
Hello Fred,
thank you for the fix, it seems better now :). Just some little issues:
- when global eshop cache function is activated, the dropdown menu is stil showing over all page
- the search icon is over the mobile dropdown menu, maybe the dropdown menu should have higher z-index
- the last menu of dropdown menu is not properly aligned
The last two could be fixed in css, but I think it will have to be correct by default.
Could you please check it?
Thank you very much for your help.
Ivana
Hi dear Fred,
the customer finds out that the submenu always shows the same subcategories.
Also the product image zooming is not working… Could you please fix it as soon as possible and also my previous issues?
The customer starts to be nervous about the bugs :(((
Thank you in advance.
Ivana, Eworks.sk
Could you please show me on a screenshot the first issue "stil showing over all page"?
The rest is fixed and the fix is applied to the theme "by default"
Hi,
sorry but are you sure that the bugs is fixed?
The subcategories is still not working, there are always the same subcategory, how could I setup the right subcategory for each parent category?
The product images is absolutely not working as well.
Could you please fix it as soon as possible?
Thank you in advance.
Ivana, Eworks.sk
Hi Ivana.
To be honest, I don't remember in details what we have done, so I need to review everything once more.
The Popup images works fine now, please check → https://take.ms/5pQEi
Categories are configured here https://take.ms/QvuQT