- Priority: 0
- Status: Waiting on customer
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 10.12.23, 15:54
- Opened by: Sabeer Mirza
Ticket #25116 - Added Size Guide Widget but Size guide inactive.
I added the hook to add the Size guide widget to my product page.
But the size guide only appears , but the button is inactive. Ie, if i click on the sizeguide nothing pops up.
What should i do?
Comments
Can you please give me a link to a page where I can see the issue?
https://angaar.store/Hoodies/47-224-always-good-to-see-you-merey-dosth-sweatshirt.html#/1-size-s/5-color-gray. Th esize guide button is not working
Hello Please reply
Sorry for the delay.
We have tickets of other customers too, so please be patient.
I don't see the Size Guide button there
Check mobile version.
Before saving or doing anything please tell me why this problem is happening
I don;t know how did you add that button there. There is missing "hookDisplayGuide" class here https://take.ms/8UCKXC
Hello, whenever I search the miniatures are coming very small. There is some bug in it. See this page. In mobile and even in desktop it is problem
url: https://angaar.store/search?s=hoodie
we never had such issues before, how did you build that page?
Another notice: we are not able to support two domains
There is some error with display guide hook. It is not working again
Please check.
https://angaar.store/Hoodies/47-always-good-to-see-you-merey-dosth-sweatshirt.html
Notice: This is multi store. I can change the domain if you want. Please solve the problem
I don't see any size guides there.
To add it through shortcode widget, use it's hook
{hook h='displayGuide'}Please check
I don't see it at all. Have you added it there?
Please check
Please check attached file
Attachments:
What store I have to choose? I can't find that product page template
choose angaar store, In that you can find product page template
You need to have enabled this https://take.ms/sZnAO to have Size Guide button
That is not mandatory because that is description image, I dont want it to show, Any how it is working now even without enabling it.
The main problem is for some products in angaar store, Even after assigning the size chart to few products the wrong size chart is displaying. for rest of the products it is fine. But there are few products for which we are facing problem.
Please check
1. https://angaar.store/Hoodies/48-594-apka-style-hoodie.html#/3-size-l/5-color-gray 2. https://angaar.store/tote-bags/68-suno-sab-ki-karo-apni-mann-ki-tote-bag.html 3. https://angaar.store/tote-bags/69-simplest-man-alive-tote-bag.html
Not only in this store, in other stores the problem is same.
Attachments:
But what is the problem for those products? As I can see the Size Guide works fine there
That is not mandatory because that is description image, I dont want it to show, Any how it is working now even without enabling it.
The main problem is for some products in angaar store, Even after assigning the size chart to few products the wrong size chart is displaying. for rest of the products it is fine. But there are few products for which we are facing problem.
Please check
1. https://angaar.store/Hoodies/48-594-apka-style-hoodie.html#/3-size-l/5-color-gray 2. https://angaar.store/tote-bags/68-suno-sab-ki-karo-apni-mann-ki-tote-bag.html 3. https://angaar.store/tote-bags/69-simplest-man-alive-tote-bag.html
Not only in this store, in other stores the problem is same.
Attachments:
Hello Any Update??
The size guide is working but the size chart which I assigned to that product is not correct. For hoodie, sweatshirt is coming.
It seems a cache issue. Try now it should be fixed
Now also the issue is coming. You can check products of https://angaar.store/, In that check hoodies and sweatshirts. The size charts are coming randomly
Hello, Any Update?
As I can see for example in this product: https://take.ms/cQvOx you have not assigned any guide there. Try to do that
Please check Hoodies and sweatshirts, It is randomly assigned.
and I dont want size charts on some products like totebags and caps, Im unable to remove the size guide button there too.
We are working on that…
Please check Hoodies and sweatshirts, It is randomly assigned.
and I dont want size charts on some products like totebags and caps, Im unable to remove the size guide button there too.
Hello, Any update?
Not yet, in progress…
Sorry for the delay. We keep trying to find out where the issue is coming from. Hope to resolve it soon
Try to select this option https://take.ms/1LqWz3 it works fine then. Please confirm
If im enabling size guide then it is getting enabled on all the products like mug and tote bag also where i dont need a size chart.
How to disable size chart button on specific products?
can you guide me how to go to this page??, I'm not able to find that setting https://take.ms/1LqWz3
That's product page in your back office. Go to any product and select your guide there https://take.ms/jNtn7