• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 14.12.23, 10:03
  • Opened by: Valentino Malcev

Ticket #25131 - Theme Settings not working

Hello,

i installed the Alysum theme on prestashop 8.1.1 and the theme settings (where i find the presets, the header settings ecc) doesn’t work, it appears only if activate the debug mode.

With the debug mode OFF i don’t see the theme settings area

What should i do?

Attachments:

debug_mode_on.png (123.2 KiB)
debug_mode_off.png (128.3 KiB)

Comments

Fred 14 Dec 2023, 12:30

Hi, Valentino.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office to let me see the issue

Valentino Malcev 14 Dec 2023, 14:35

Done.
Please be careful because other people are working on the website. Thanks

Fred 14 Dec 2023, 15:25

In the error logs I see a reference to "pseditionbasic" module. Can you try to disable it and check Theme Settings, just for a test?

Valentino Malcev 15 Dec 2023, 09:41

I tried and it doesen't change nothing, debug On i see the "theme settings" , debug off i can't see the "theme settings"

Fred 15 Dec 2023, 09:52

As I can see Theme Settings now works fine with disabled Debug mode → https://take.ms/itUDk

Valentino Malcev 15 Dec 2023, 10:02

yes, i updated the theme version to 8.3.1

in the 8.3.0 wasn't working

thanks for the support

Fred 15 Dec 2023, 10:03

You are welcome!