- Priority: 0
- Status: Waiting on customer
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 05.01.24, 14:26
- Opened by: Samia Arafa
Ticket #25186 - Creative elements stuck in loading page
Hello,
when I go to creative elements > content anywhere > the creative elements loading page stays loading forever, nothing happens. Screenshot attached
Comments
Hi, Samia Arafa.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office to let me see the issue
Hello Fred,
I added the info to our back-office and ftp. We have a lot of files, but here's the path : clickandbuilds > AegisPharma.
Thank you
I'm not able to login:
Hello,
Yes sorry, I corrected the mistake.
Thanks
How to see the issue? Because everything is working fine for me: https://take.ms/My5Zf
Hello,
tha way we rae supposed to used creative elements as in your tutorial isn't working for me. But I found a way around it, by clicking on the elementor label in settings. Using presets that I modify with elementor. But using displaybuilderhome isn't working, because when I go to create content anywhere, elementor gets stuck in the loading page.
Also, I have other issues.
1 - Images in the category page are extremely blurry. They are 1000*1000 pc and optimum resolution.
2 - I use alysum-category-page for the category page, And I modified it whith elementor but the change isn't taking (cache both website an navigator deletec). I added left and right padding. But the page is still full width.
3 - At the left bottom website, there's an icon with "what's new", how can I disable it please ?
Thank you
Samia
1. I would be grateful for direct link, because I can't find a category with image
2. As I can see you have limited layout width https://take.ms/mgcM3
3. Just disable Front Panel module
Hello,
Ok, thanks for the fast reply.
1 - I'm sorry, indeed, I didn't have products in categories. And product images look fine. The issue is actually in products by brand … screenshot attached.
2 - Same thing but for the products by brand.
3 - Noted.
4 - another question, how can I modify the brands page please, I need to disable images …
Thank you
Samia
Attachments:
I'm not sure I see the same as you, but I have changed image configuration in CSS, please check
As for the brands page, there is no way to edit it in back office, the only way is to customise page code
Hello,
Thank you, the products are less blurry now.
For the brands page, Which template can I modify please ? Can you give me the path ?
Also, I can't find where to translate "SEARCH …" in the header's searchbar … I've looked in translations, in templates .. I can't find it !
Can you please give me the path ?
Thank you
I think this file you need
Hello,
1 - Search bar translation > I looked everywhere in the file. I could'nt find where to translate. It's not there.
2 - Blurry product images > Also, my images are super blurry, this issue isn't fixed. screenshot attached.
Could you please check these two issues ?
Thanks
Samia
Attachments:
Hi, Samia.
1. Try to use theme translation catalog https://alysum.promokit.eu/promokit/documentation/translations/ as you can find there the "search" is available to translate in Pkelements (Promokit Widgets) module
2. I see your images pretty clear: https://take.ms/ednBf
Regarding the images, some are super blurry and pixellised and others great. They're all jpeg or png 1000px*1000px. And I don't get why ? Screenshots.
Also, the translation worked, thank you :).
Attachments:
Could you please check dimensions of source image that you show me for example at Screenshot_8.jpg ?