• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 10.01.24, 15:21
  • Opened by: Romaro Wehl

Ticket #25203 - Presets Missing After Theme Installation: Seeking Assistance to Unlock Design

I noticed on the sales page that this theme was advertised to include multiple presets, each offering a distinct design and aesthetic. However, after successfully installing the theme, I find myself limited to just one design, and the option to modify it or install alternative presets for the homepage seems to be elusive. I am perplexed by this discrepancy and uncertain about how to access and apply the promised variety of designs. Could you provide guidance on how to unlock and utilize the additional presets mentioned during the purchase? I’m eager to explore the full range of design options and enhance the visual appeal of my website.

Comments

Fred 10 Jan 2024, 15:23

Hi, Romaro.
Go to Theme Settings → Presets and choose any preset you need. Nothing is locked there

Romaro Wehl 10 Jan 2024, 16:14

Hi fred,
I have found the presets, and I notice that when I make adjustments to the theme, such as uploading a logo, the changes are not visible on the webshop. This is even after clearing the cache, using incognito mode, etc. This was not the case before I applied the preset. What could be causing this?

Fred 11 Jan 2024, 14:09

Hi, Romaro.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office to let me check what's wrong there