• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 20.01.24, 19:41
  • Opened by: Eric Houde
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #25233 - creative element full version

I purchased the full version of creative element on the PrestaShop website.
I subsequently installed from the BO and module.
everything is ok for the installation no error.
several widget does not appear on the page when I edit a template.

do you have any idea why? please answer me here, I am good at php so I can debug or follow your instructions.


Fred 20 Jan 2024, 20:03

Hi, Eric.
First of all you have to enable Debug mode and read error messages that appears in browser's console when a widget is not loading, or just check your server error logs

Eric Houde 20 Jan 2024, 20:57

Now header page when I click modify with element I got a blank page nothing loading.

which directory I can get my header save page ?

Eric Houde 21 Jan 2024, 07:01

log into BO and look this page all widget when you purchase full version I suposed to get all widget on this page

and try to create a ppage with element after insert a bloc product all bloc are available because I buy the full version, you will see premium bloc use premium widget and the page go empty.

product image are there because is free product images is not there because is premium.

just look and test you will see.

Eric Houde 21 Jan 2024, 09:51

forget it, I fount the solution.

Fred 21 Jan 2024, 10:36

Sorry for the delay. Can you share your solution?