• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 20.02.24, 11:46
  • Opened by: Marco Imbriaco

Ticket #25318 - Error menu add page and AMP Mobile not visible

Greetings,

can you help me with the management of the menu, I see that it gives me an error on the adding a new item page

furthermore I would like to fix the mobile version, but if I try to expand “the menu” nothing comes up.

Thanks

Attachments:

screenshot_error_menu.jpg (92 KiB)

Comments

Fred 20 Feb 2024, 13:30

Hi, Marco.
Please update credentials in your profile https://support.promokit.eu/myprofile to access to your FTP Server
As for the mobile menu, please make sure it's configured properly, see Main menu by PrestaShop

Marco Imbriaco 20 Feb 2024, 14:18

Credentials are ok. FTP with private key

I think the menu is configured correctly

Thanks

Fred 20 Feb 2024, 21:29

as I can see you menu has no items → https://take.ms/i9zU6

Marco Imbriaco 21 Feb 2024, 17:46

Hi,

you're right, I removed all the items to do some testing. This is because if I add them, the menu works on the internal pages, but on the home page it still remains empty. Can you give me an explanation as to why this happens

Fred 21 Feb 2024, 21:13

But as I can see now, the menu works fine on every page

Marco Imbriaco 23 Feb 2024, 11:20

In fact, after you wrote to me, I noticed that if I browse the site from a smartphone, when browsing imbriaco.it it automatically goes to imbriaco.it/mobile and everything seems to work.

Thank you very much as always for your availability

Fred 23 Feb 2024, 12:11

You are welcome!