- Priority: 0
- Status: Waiting on customer
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 11.03.24, 14:58
- Opened by: Pascal Soland
Ticket #25396 - cannot install alysum
I have Prestashop 8.1.4
and also the latest version of Creative Elements - installation went without problems.
I bought the latest version of Alysum and tried to install it according to the instructions, but I always get an error message.
What can I do to get it to run?
Thank you very much for your quick reply.
Best regards
Pascal
Comments
Hi, Pascal
Please update credentials in your profile https://support.promokit.eu/myprofile to access to your Back-office to let me see what’s wrong there
Hello Fred
Profile is updated for Prestashop Bo
Ok, I see. there might be a conflict of two Creative Elements versions. I suggest to uninstall and delete your current module. Then install the theme, and then update the module
done like this, unfortunately it doesn't work!
See error in the appendix
What is the next idea????
Attachments:
or do you have a newer version that goes to Prestashop 8.1.4…..???? to download
I'm installing the theme right now
Ok, it's installed
Hello
Thanks for the quick job and that it is now running thmes, looks great so far.
- I found another warning, see attachment!
What can I do so that the error message no longer appears?
Questions:
- Can I translate the maintenance tool into the different languages? like the small text and the time-text blocks?
- where can I find "Links blocks" for changing and adding?
- where can I find the translations for "footer" and header?
Thank you very much for your efforts
Have a wonderful afternoon.
Best regards
Pascal
attach
Attachments:
Do you use CE Pro version now?
If so, please apply to their support, because there is an error in the CE module
- Where is the maintenance tool? Can you show it to me on a screenshot?
- Go to Modules, use search to find Links Blocks module
- there are different elements in header and footer. Check out out translation catalog to find where your translation is https://alysum.promokit.eu/promokit/documentation/translations/
please help as quickly as possible.
Happens when working with Creative Elements with the with the Alysum Themes….
What can I do????
Warning: require_once(/home/mibahuwe/www/bionix.io/var/cache/dev/appParameters.php) [function.require-once.php]: Failed to open stream: Permission denied in /home/mibahuwe/www/bionix.io/config/bootstrap.php on line 87
Fatal error: Uncaught Error: Failed opening required '/home/mibahuwe/www/bionix.io/var/cache/dev/appParameters.php' (include_path='/home/mibahuwe/www/bionix.io/vendor/pear/pear_exception:/home/mibahuwe/www/bionix.io/vendor/pear/console_getopt:/home/mibahuwe/www/bionix.io/vendor/pear/pear-core-minimal/src:/home/mibahuwe/www/bionix.io/vendor/pear/archive_tar:.:/usr/local/share/pear') in /home/mibahuwe/www/bionix.io/config/bootstrap.php:87 Stack trace: #0 /home/mibahuwe/www/bionix.io/config/config.inc.php(57): require_once() #1 /home/mibahuwe/www/bionix.io/admin741wrjseyvmtb5emymj/index.php(40): require('/home/mibahuwe/…') #2 {main} thrown in /home/mibahuwe/www/bionix.io/config/bootstrap.php on line 87
I am no longer happy in the meantime.
There are also other error messages.
I no longer have access to the backend.
Thank you
Please read carefully the error message. As you can see there is no permissions to write to cache folder /var/cache/dev/
Please make sure you have correct permissions according to the Prestashop requirement. Find more details here https://www.getastra.com/blog/prestashop-security/prestashop-file-folder-permissions/
Good morning Fred
Thank you very much for your information, it was very helpful and brilliant.
It's running again!
Thank you very much, genius.
I still had to change a "right" manually to 644, exactly what usually caused trouble, but it works.
I wish you a good start into the new day.
Best regards
Pascal
Thank you. You are welcome
Hello Fred
I have a few more questions; see attachment
Page one, questions about your tool alys, um; footer.
Page two, questions about an offset of pages (Prestashop) and display Creative Elements; I hope you can help?
Header - Do you know where I can set it to stay visible at the top when scrolling?
Thank you very much and have a nice day.
Best regards
Pascal
Attachments:
1. to enable/disable Cart button, go to Theme Settings module → General tab
2. to enable/disable Cookies button, go to Modules, find Cookies module and enable/disable it.
3. to manage the order, go to Design Positions, search for "displayFixedBottomRight" hook. See the list of modules and reorder them
Your website is unavailable for me, I see some errors
Hello Fred
Thanks for your quick reply.
For me in Switzerland, the "maintenance" website is currently in maintenance mode.
Thanks for your answers, found everything so far, but it's not quite right……See attachment for pictures and questions.
Further questions:
- Settings of the "official colors" of the social media button?
- Translate texts on the right side in the footer, I really can't find it!
Thank you very much for your efforts.
Best regards
Pascal
Attachments:
1. Settings of the "official colors" of the social media button? – you can change that user custom CSS only
2. Please check out theme's translation catalog to find where your translation is https://alysum.promokit.eu/promokit/documentation/translations/
To fix the rest I need access to your FTP
Hi Fred
for which changes/errors do you need ftp access?
Best regards
Pascal
To find where the error is
hi Fred
next problem, see attach, I can no longer access the backend….
Somehow nothing works….are there any fundamental problems?
FTP password:
x94Bi0011Aps
port 21
Thank you very much for your efforts.
Best regards
Pascal
pfad /www/bionix.io
Attachments:
Please read the error message carefully. As you can some cache file is not accessible.
Try to remove all cache manually
/var/cache/dev
/var/cache/prod