• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 12.03.24, 14:48
  • Opened by: Starstick

Ticket #25400 - Product images scroll on mobile devices

Hello! We’ve been using the Alysum product page for a few months now. However, I’ve been struggling to make the product images scroll on mobile devices. Currently, to switch the image, customers need to click on the thumbnail, which isn’t very user-friendly. Could you please assist us in implementing a scroll for the images instead of clicking on thumbnails? Thank you!


Fred 12 Mar 2024, 20:32

Try to disable thumbnails in the Product Image widget settings, that will enable carousel of big images

Starstick 13 Mar 2024, 08:14

Hi, by removing the thumbnails, the scrolling issue is resolved, but now the images appear cut off. You can see it here: https://www.starstickvinilos.com/en/baby-wall-decals/1184-474751-children-s-wall-stickers-for-babies-owls-in-natural-tones-children-s-decoration-starstick.html#/105-size-t0_basic How can we ensure that they are displayed in full? I have attached a screenshot for reference.


Fred 13 Mar 2024, 10:51

Please update credentials in your profile https://support.promokit.eu/myprofile to access to your FTP Server. Actually I have access, but I see an empty folder there

Starstick 13 Mar 2024, 11:00

Sorry, done, Try now please

Fred 16 Mar 2024, 20:58

This issue is in progress. It's a bit more complicated then we expected

Fred 16 Mar 2024, 21:20

Do you use some extra cache? I have fixed the issue locally and applied a fix to your store but see no changes there

Starstick 22 Mar 2024, 11:10

I apologize for not seeing your message earlier. Yes, indeed, we have a cache module, and after clearing it, I can see that the scrolling on mobile is working fine now. That's fantastic, really! Thank you very much.

Fred 22 Mar 2024, 11:27

You are welcome!