• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 13.03.24, 09:01
  • Opened by: Alberto López

Ticket #25402 - Creative elements its not working in pages and product


I am having problems with Creative elements, When I try to create a page or modify a product with elements it tells me “You must insert the position (hook) in the current template”.

This only happens when I update Creative elements to add the paid license I have.

I have checked the positions and they are all correct, and the code has not been changed.



Fred 13 Mar 2024, 09:02

Hi, Alberto.
Which store I need to check?

Alberto López 13 Mar 2024, 13:10


The second licence, saphir.wanatop.eu.

Best regards.

Fred 14 Mar 2024, 08:48

I have enabled Debug Mode to be able to read error messages and found out that the error is coming doom creative elements module

Fatal error: Uncaught Error: Call to a member function getDocForFrontend() on null in 

Since you have Pro module version, you need to apply to module developers with this issue

Alberto López 14 Mar 2024, 12:26


All right, I'll contact them and if I have any more questions I'll let you know.

Best regards.

Fred 14 Mar 2024, 13:24