• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 20.03.24, 09:17
  • Opened by: Cedric Casoni

Ticket #25421 - Issue with Custom Product Tabs Module Display on Desktop Version

Hello Fred,

I hope this message finds you well. I am reaching out regarding the Custom Product Tabs module for PrestaShop, specifically its integration and display on the desktop version of our site.

While the module functions flawlessly on the AMP version for mobile devices, we encounter display issues on the desktop version. Despite following the installation instructions carefully and utilizing the recommended hook at the end of the page, as well as trying the “displayProductAdditionalInfo” hook, the custom tabs do not appear on the product pages in the frontend.

Could you please assist us in resolving this issue? Is there a specific hook or additional configuration required for the desktop version that might differ from the AMP setup?

Thank you boss


Fred 20 Mar 2024, 22:29

Hi, Cedric.
Product Tabs appears automatically in tabs widget → https://take.ms/qeHI4 do you have it in your page? If not, try to add it

Cedric Casoni 21 Mar 2024, 15:32

Hello Fred, thank you for your message.
Now the widget is on my page but I don't understand how to customize it.

Can you check please?
Either I want the technical sheet. Or long description and technical sheet (with tab)


Cedric Casoni 21 Mar 2024, 16:12

No it's ok :-)

Fred 21 Mar 2024, 17:00

Ok, great