• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 21.04.24, 00:02
  • Opened by: Zuzana
  • Closed by: Fred
  • Closed on: 25.04.24, 22:09
  • Reason: Closed
  • Comment: Glad to help!

Ticket #25496 - Upgrade PS from to 8.1 BO login error

Hello, can you please help me with login to BO after upgrade?
Upgrade seems to be completed OK, no errors. After refreshing the page I cannot log in.
I´ve got error:
Attempted to load class “Cache” from namespace “Promokit\Module\Pkthemesettings\Cache”.
Did you forget a “use” statement for e.g. “Sensio\Bundle\FrameworkExtraBundle\Configuration\Cache”, “PrestaShop\Module\DistributionApiClient\Middleware\Cache”, “Doctrine\ORM\Cache”, “Doctrine\ORM\Mapping\Cache”, “Doctrine\Common\Cache\Cache” or “ps_metrics_module_v4_0_5\PhpCsFixer\Cache\Cache”?

All credentials have been updated - FTP login and Pass should be working, I am not sure about BO login for you as it was not used for a long time and I don´t know how to check it without BO access.

Thank you for your time,


Fred 21 Apr 2024, 09:21

Hi, Zuzana.
Please update credentials in your profile https://support.promokit.eu/myprofile to access to your FTP Server

Zuzana 21 Apr 2024, 09:37

Hi Fred,
FTP host, login and password are correct in my profile. I tested the connection today.

Fred 22 Apr 2024, 09:57

When I'm trying to connect it says that login is not correct:

Command: 	USER premamu.sk.promokit
Response: 	331 Password required for premamu.sk.promokit
Command: 	PASS ***********
Response: 	530 Login incorrect.
Error:         	Critical error: Could not connect to server
Zuzana 22 Apr 2024, 18:21

I have changed the password, please try again

Fred 23 Apr 2024, 11:38

Sorry for the delay.
I have tried all possible options, FTP/SFTP, secure/unsecure but nothing works. See the screenshot → https://take.ms/YMRLW

Fred 24 Apr 2024, 21:23

Yes, I confirm FTP works. As I can see the error cause byt Header Items module. I have disabled it and now your front page seems to work

Zuzana 25 Apr 2024, 22:04

Thank you, you can close this ticket now.