• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 09.05.24, 08:33
  • Opened by: Nicola

Ticket #25536 - Creative element margin problems

Hello, i’m modifying my category’s header mobile template and i’ve got a problem about margins of sections. Left and right margins are disabled, you can see the screenshot below. To modify it i have to modify the CSS manually, but i need something that is adaptive depending on the device.
I contacted creative elements assitance because i purchased the license of creative elements, but they answered this:
“I’d recommend getting in touch with the developer of your theme; in our module, it is not possible to assign a different mobile template, as it is not the default PrestaShop functionality.” Can you fix it?

Thanks
Nicola

Attachments:

margin.jpg (87.3 KiB)

Comments

Fred 09 May 2024, 09:51

Hi, Nicola.
How disabled margins relates to the mobile template? I'm sure if you install that Pro module version on classic theme those margin will be disabled as well.

Nicola 09 May 2024, 11:27

Hi Fred, i tested it on the default theme and problem still occur, then is a problem of creative elements (i already wrote to their developer). Another problem about category menu is about the visualization, in attachment the problem.
As you can see, in the default theme if you open the menu you can close it clicking on the X, when i install Alysum it doesn't display categories and i cant close it.
Another issue i noticed is that the live preview, in default theme is the same as the page online, when i use Alysum live preview is different as the page online (a bit different in some margins and positions).

Attachments:

MENU.jpg (311.6 KiB)
Fred 09 May 2024, 21:42

I don't see the header at all, could you please enable it to let me see the issue?

Nicola 13 May 2024, 08:27

I have it in maintenance mode to avoid indexing (is still a test website and i will transfer it when i finish), can you give me your ip address to add in the backoffice?

Fred 13 May 2024, 10:59

31.182.217.127

Nicola 13 May 2024, 15:04

Ok i just added your ip address, let me know if you can see the website

Fred 13 May 2024, 18:00

I still see an empty header https://take.ms/HCA9K

Nicola 15 May 2024, 09:15

from our viewer is not empty. But we have the problem in the mobile version.
In Promokit theme setting, in header setting we set 2 different header template.
Hook "DisplayHeaderBuilder" for generic template and mobile-header for for Mobile Header Template.

Attachments:

Immagine.jpg (372.5 KiB)
Fred 15 May 2024, 10:36

I see now.
You have created header for Italian language only. You have to add it for English version as well