• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 24.05.24, 16:39
  • Opened by: Eric Houde

Ticket #25571 - update not working

I have version 8.3.1

and when I click check for updates I got Update v.9.0.0 is available.

I click on run theme update button and i see The update was installed successfully and im still on version 8.3.1 ?

how i can fix this ?


Eric Houde 24 May 2024, 16:42

everything is in green

Theme "Alysum" v.8.3.1
Theme Settings v.2.1.0

Fred 25 May 2024, 22:20

Hi, Eric.
Don't you have enabled some extra cache?
Please update credentials in your profile https://support.promokit.eu/myprofile to access to your FTP Server to let me check theme files