• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 29.05.24, 15:00
  • Opened by: Jorge Contreras

Ticket #25581 - Gateway Timeout

Good afternoon, when we try to make a proof of purchase, filling out the first step of the form, the website hangs with the error Gateway Timeout The gateway did not receive a timely response from the upstream server or application.



Fred 29 May 2024, 16:52

Hi, Jorge.
Please enable Debug mode to be able to read error messages and let me know what's the reason of the issue. Maybe take a screenshot of the issue

Jorge Contreras 30 May 2024, 09:21

mode debug….this is a part …


Fred 30 May 2024, 09:51

That is a profiler.
But as I can see there is some error in statsdata module. Try to disable it

Jorge Contreras 30 May 2024, 11:13

Within the Backoffice >modules> promokit Menu it also gives us this error:

Deprecated: uasort(): Returning bool from comparison function is deprecated, return an integer less than, equal to, or greater than zero in /srv/vhost/giubella.com/home/html/controllers/admin/AdminModulesController.php on line 110

Jorge Contreras 30 May 2024, 11:16

Within the Backoffcie > theme setting > header alysum (Edit with Elementor) it also gives us this error (Attachment screenshot)


Fred 30 May 2024, 13:49

All those errors happened on prestashop core files, just see the path
Please make sure you have right php version according to the prestashop requirements

Jorge Contreras 30 May 2024, 17:38

I attach 2 screenshots changing the PHP version. Until what we have seen so far we use php 8.1.
The screenshots are changing the PHP version to 8.2 and 8.3 respectively and the errors are greater

Jorge Contreras 30 May 2024, 17:39

web php8.3 ….

Fred 30 May 2024, 18:21
Jorge Contreras 31 May 2024, 14:08

thank you!…

Fred 31 May 2024, 14:12

Does it work now?