- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 29.05.24, 15:00
- Opened by: Jorge Contreras
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #25581 - Gateway Timeout
Good afternoon, when we try to make a proof of purchase, filling out the first step of the form, the website hangs with the error Gateway Timeout The gateway did not receive a timely response from the upstream server or application.
Comments
Hi, Jorge.
Please enable Debug mode to be able to read error messages and let me know what's the reason of the issue. Maybe take a screenshot of the issue
mode debug….this is a part …
Attachments:
That is a profiler.
But as I can see there is some error in statsdata module. Try to disable it
Within the Backoffice >modules> promokit Menu it also gives us this error:
Deprecated: uasort(): Returning bool from comparison function is deprecated, return an integer less than, equal to, or greater than zero in /srv/vhost/giubella.com/home/html/controllers/admin/AdminModulesController.php on line 110
Within the Backoffcie > theme setting > header alysum (Edit with Elementor) it also gives us this error (Attachment screenshot)
Attachments:
All those errors happened on prestashop core files, just see the path
Please make sure you have right php version according to the prestashop requirements
I attach 2 screenshots changing the PHP version. Until what we have seen so far we use php 8.1.
The screenshots are changing the PHP version to 8.2 and 8.3 respectively and the errors are greater
web php8.3 ….
But it’s not supported by Prestashop https://devdocs.prestashop-project.org/8/basics/installation/system-requirements/
thank you!…
Does it work now?