• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 29.05.24, 15:08
  • Opened by: Jorge Contreras

Ticket #25582 - Error Code in defferents sections of the e-shop

We also see this error in different sections of the website, both in the front and in the back office (image attached)

Attachments:

Comments

Fred 29 May 2024, 16:51

Hi, Jorge.
Can you please give me a link to a page where I can see the issue?

Jorge Contreras 30 May 2024, 09:09

Good morning, of couerse,

1- https://giubella.com/3-vestidos-de-mujer In this link it gives us this error —>.

: Using php-function "html_entity_decode" as a modifier is deprecated and will be removed in a future release. Use Smarty::registerPlugin to explicitly register a custom modifier. in
/srv/vhost/giubella.com/home/html/vendor/smarty/smarty/libs/sysplugins/smarty_internal_compile_private_modifier.php

2- https://giubella.com/19-vestido-amarillo-de-tirantes-estampado.html In this link it gives us this error —>.

Warning: Trying to access array offset on value of type bool in /srv/vhost/giubella.com/home/html/classes/Category.php on line 2030

Deprecated: Using php-function "html_entity_decode" as a modifier is deprecated and will be removed in a future release. Use Smarty::registerPlugin to explicitly register a custom modifier. in /srv/vhost/giubella.com/home/html/vendor/smarty/smarty/libs/sysplugins/smarty_internal_compile_private_modifier.php on line 114

3- https://giubella.com/pedido
In this link it gives us this error —>.

4- After going through the purchasing processes, you are left thinking, and the page does not load, thank you

Error —> Gateway Timeout
The gateway did not receive a timely response from the upstream server or application.

Thnk's!

Fred 30 May 2024, 09:52

As I can see you have enabled maintenance mode.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office to let me see your configuration

Jorge Contreras 30 May 2024, 10:56

ok, thank you!

Jorge Contreras 30 May 2024, 11:03

Hello, I have already completed the ftp connection data and backoffice access.

Fred 30 May 2024, 13:55

Ok, I see.
All those errors appears in prestashop core files.
Could you please switch to Classic prestashop theme and check those errors there?

Jorge Contreras 30 May 2024, 17:48

I have switched to the native Prestashop classic theme and no errors appear. I'll leave it like this in case you want to see it. The only error that follows is that the page does not jump, thank you.

this url
https://giubella.com/module/ps_wirepayment/validation

It gives us the following content:

Gateway Timeout
The gateway did not receive a timely response from the upstream server or application.

Jorge Contreras 30 May 2024, 17:50

but the order does arrive in the backoffice…. Sorry

Fred 31 May 2024, 10:10

Please review the list of installed modules and uninstall every module you are not going to use. That's also good for the performance of your store.
I assume some module could cause the issue.

Jorge Contreras 05 Jun 2024, 10:30

Good morning, we finally use Prestashop 1.7.8.9 Vs PHP 7.4
What would be the best settings to make the images look super sharp across the entire page?
Thnk's!

Fred 05 Jun 2024, 13:30

Do you have a problem it’s images now? Usually they look fine