• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 31.05.24, 11:30
  • Opened by: Taweesak
  • Closed by: Fred
  • Closed on: 11.06.24, 21:03
  • Reason: Closed
  • Comment: Glad to help!

Ticket #25586 - Blank Homepage on Asylum 9.0.0

I just installed the theme, 9.0.0. After activated, the homepage on PC shown exactly the same as demo page of Alysum and logo was still also Asylum (on mobile, the logo shown our logo correctly). So I tried clear cache on Prestashop and loaded web page again and it went blank on Chrome. I also tried to load the web page from Edge and it also blank. Please advise.

Comments

Fred 31 May 2024, 14:14

Hi, Taweesak.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server to let me check what's happened

Taweesak 03 Jun 2024, 04:06

Okay, Just added the URL.

Fred 03 Jun 2024, 19:30

I see the error message now. Strange, that's something new
The error is in the Creative Elements module

"{$ce_content.content|cefilter}" unknown modifier 'cefilter'

What is the path to prestashop to let me try to fix it, because I can't find it myself

Taweesak 05 Jun 2024, 06:58

The path is as following:
/home/alysum/selenedesigns.com/themes/alysum

Taweesak 07 Jun 2024, 06:16

The logo on PC is still "Alysum" but on mobile is okay. I tried to edit header but unable to do anything with the preset theme. Please advise.

Fred 08 Jun 2024, 10:00

Here is the option you need https://take.ms/JABmj

Taweesak 10 Jun 2024, 05:13

Thank you for your support. I'm quite new with Alysum and I tried to read the documentation but cannot find how to "Edit" the header.
- This is in your documentation
- but our theme setting shown like this
- The hooks of module Page Builder is as following
- I can add a new logo in Content Every Where but cannot edit the preset template elements (cannot click to select any preset elements to edit)

Please advise.

Taweesak 10 Jun 2024, 05:16

- This is in your documentation

Attachments:

promokit1.PNG (52.1 KiB)
Taweesak 10 Jun 2024, 05:16

- but our theme setting shown like this

Attachments:

promokit2.PNG (61.1 KiB)
Taweesak 10 Jun 2024, 05:16

- The hooks of module Page Builder is as following

Attachments:

promokit3.PNG (33.4 KiB)
Taweesak 10 Jun 2024, 05:17

- I can add a new logo in Content Every Where but cannot edit the preset template elements (cannot click to select any preset elements to edit)

Attachments:

promokit4.png (37.5 KiB)
Taweesak 10 Jun 2024, 11:38

Okay, I found the way to edit the templates. Thank you.

Fred 10 Jun 2024, 21:13

Sorry for the delay.
Yes, we are going to update documentation, because since the last update a lot of changes have been implemented.
So is the issue resolved for you.

Taweesak 11 Jun 2024, 04:21

Yes, you can close this case.