• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 03.06.24, 11:48
  • Opened by: Luca Iaccarino

Ticket #25587 - Problem opening the backend

I encounter the following problem when opening the backend (see attachment).

The Prestashop helpdesk responded to me saying that it is a conflict related to the installed theme.

How can I solve it?
Thank you


errore.png (86.7 KiB)


Fred 03 Jun 2024, 19:00

Hi, Luca.
The error you have is not related to Prestashop at all. That's about your server configuration.
Here is the same issue with a resolution https://stackoverflow.com/questions/1846882/open-basedir-restriction-in-effect-file-is-not-within-the-allowed-paths