• Priority: 0
  • Status: Queued
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 10.06.24, 17:07
  • Opened by: Mietek

Ticket #25598 - Inner zoom and thumbnails don't work

Hello,

Our theme details:

Theme “Alysum” v.5.7.1
Theme Settings v.2.0.3

Main image inner zoom and main image thumbnails don’t work on our installation.
Are we missing something?

Best
Prymex team

Comments

Fred 10 Jun 2024, 17:32

Hi, Mietek.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server to let me debug the issue

Mietek 10 Jun 2024, 17:40

How can we change "Shop URL"?
The URL of our development/testing shop has changed?

Fred 10 Jun 2024, 17:43

try now

Mietek 10 Jun 2024, 20:27

OK.
We're going to need your IP to whitelist access to FTP and our local development domain.

Fred 10 Jun 2024, 21:04

31.182.222.58

Mietek 10 Jun 2024, 22:02

Thanks.
Whitelisting is done.

Our development Shop URL domain is not registered.
To access it, you need to add a mapping in your hosts file:
185.180.207.6 <shop URL here>

Fred 11 Jun 2024, 21:02

I have added your ip and domain name to hosts, but get this error now https://take.ms/wqgLz

Mietek 11 Jun 2024, 21:25

Your IP changed.
Try now please.

Fred 12 Jun 2024, 22:48

Ok, website is available now but I;m not able to login with provided credentials.

Jest jeden błąd.
Pracownik nie istnieje lub hasło jest nieprawidłowe.

Could you please check that?

Mietek 12 Jun 2024, 23:01

Ups, password was wrong.
You may try again.

Fred 12 Jun 2024, 23:11

Please disable JS compression, because I don't have permissions to do that

Mietek 13 Jun 2024, 12:12

Now it should work.

Fred 13 Jun 2024, 23:40

Do you have enabled some extra cache?
I edit the file /assets/js/alysum.js but when I open it in browser there is no any changes.

Mietek 14 Jun 2024, 09:00

No, nothing that we know of.
Right now there is only Smarty cache enabled in the Performance section.

Fred 14 Jun 2024, 23:00

Something definitely wrong.
The file changed on your server is not the same as file opened in browser https://prymex-upgrade.local/themes/alysum/assets/js/alysum.js

Are the ftp credentials and path to prestashop correct?

Mietek 15 Jun 2024, 07:03

Yes, you are right - the FTP path was misconfigured.
We are terribly sorry for that.
Please try again.