• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 25.08.24, 21:45
  • Opened by: Frederic RIVAL

Ticket #25729 - Imposible to complete installation due to module pklib

Hello,

I am trying to finish the install Alyssum Template, but each time I select it, this red message appear:

“L’action installer est impossible pour le module pklib. Le module n’est pas valide et ne peut pas être chargé.”

Please see attached screen capture.

For your information, and it can be useful to you, I was obliged to upload manually because it was too big using the Prestashop back office.

Waiting for your solution or turnaround to solve this.

Regards,

Frederic RIVAL

Attachments:

Captura de pantalla 2024-08-2... (768.6 KiB)

Comments

Fred 25 Aug 2024, 21:46

Hi, Frederic RIVAL.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server to let me check the issue

Frederic RIVAL 26 Aug 2024, 00:57

Thanks for your quick answer… Datas updated in our profile. Please go ahead and solve the issue !

Frédéric RIVAL

Frederic RIVAL 26 Aug 2024, 03:55

Problem solved by myself !!! Anyway thank you.

Frédéric RIVAL

Fred 26 Aug 2024, 19:03

Ok, great