• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 19.09.24, 18:49
  • Opened by: borja vinagre

Ticket #25764 - Update error and categories dont expand

Hi, im new here, i have 2 problems.

1- The sidebar categories dont expand with click, any has trouble with that? Before purchase the theme i ask about this error because i view it on the demo page, the devs say me that its fixed but im having it, how i can fix?
https://prnt.sc/3i9HJMfb7V0V

2- Update problem, i try to view if it was a new update but have strange error, its the normal error when i was on the last version?
https://prnt.sc/EpcC3YuJjN0M

3- Extra point jeje
Its possible to make that when i click add to cart open the right slide cart instead the old pop up? If is yes, can show how?
https://prnt.sc/dR-rXbAi9amO

Thanks so much. :)

Comments

Fred 19 Sep 2024, 21:26

Hi, borja vinagre.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server to let me apply a fix

borja vinagre 19 Sep 2024, 21:50

Done, you can acces, too can answer the other parts? Thanks

Fred 20 Sep 2024, 22:23

1. fixed.
2. you have the latest theme version
3. There is no such issue. We could consider to add it in future updates

borja vinagre 20 Sep 2024, 23:46

Thanks but i dont view it fixed, can check please? https://prnt.sc/uiil21-MR5rE

Fred 21 Sep 2024, 10:46

Maybe that's just a cache of your browser? Because it works for me now, see the screenshot

Attachments:

tu tienda de productos de cic... (114.5 KiB)
borja vinagre 21 Sep 2024, 11:21

Nop i check on some browsers and have the same problem like the demo, sometimes works and sometimes not, and its a big issue because its a menu

Fred 21 Sep 2024, 11:36

I just checked 3 different browsers Safari (previous screenshot) Firefox and Chrome on attached screenshot. Everything is working with no issues

Attachments:

Monosnap RAVETBIKE tu tienda ... (276 KiB)
borja vinagre 21 Sep 2024, 21:07

Hi, sorry, its working, but dont work with admin loged in, so for this reason i say isnt working, sorry ;).
Can check the other support ticket please?
Thanks

Fred 23 Sep 2024, 22:32

Ok, I need some time to find out what's wrong

Fred 24 Sep 2024, 20:31

It seems to work now, as you can see I'm logged in into admin (I also logged in in front page) and category tree is working fine

borja vinagre 25 Sep 2024, 21:47

Thanks so much :)

Fred 25 Sep 2024, 21:47

You are welcome!

borja vinagre 28 Sep 2024, 17:54

In the categories menu when you are inside a category the buttons to expand not work, and the buttons to filter dont work too, can check please?
https://prnt.sc/wDAYWUDJqeHt

Fred 29 Sep 2024, 21:24

I believe your filter module is not configured properly. Please check that

borja vinagre 01 Oct 2024, 10:02

I dont use a custom filter module, i use your filter module, how i can configure properly?

Fred 01 Oct 2024, 22:28

We do not provide our filter module, I believe you are using default prestashop filter module. So please make sure it's configured correctly

borja vinagre 03 Oct 2024, 19:45

Okay i go to check it, have any recomendation of thirt party filter module? that works best than default prestashop?

Fred 03 Oct 2024, 21:04

The default one works great, just configure it

borja vinagre 04 Oct 2024, 11:21

Okay

Fred 04 Oct 2024, 17:54

You are welcome!