• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 17.10.24, 01:37
  • Opened by: Jacek

Ticket #25807 - TrustMate Reviews Plugin doesn't appear

Good morning,

Since we started using your theme, the module displaying widgets with Trustmate reviews, ‘TrustMate Reviews Plugin,’ has not been working in our store. It is supposed to display above the footer and as a sliding widget from the left side of the screen. This tool is extremely important to us as we use it to collect reviews. There were no issues with its functionality on the previous theme. All settings and the API key are correct. I have tried reinstalling it, but unfortunately, the widget still does not appear.

Best regards

Attachments:

1.jpg (155.9 KiB)

Comments

Fred 17 Oct 2024, 23:30

Hi, Jacek.
Sorry for the late reply.
Have you tried to reset that module? In most cases it helps

Jacek 18 Oct 2024, 00:29

Yes, of course. I've tried to reset and reinstall. Widget still doesn't appear

Fred 18 Oct 2024, 21:33

I just added a hook to the footer template which is used by that module https://mega.nz/file/JcRl1SgB#ydUbMfKxMM_qM68ExraeiFQEW8AUjbhgSU7RlxuVZDw please check

Jacek 18 Oct 2024, 22:46

Now it's great! Thank you very much!

Best regards

Jacek 18 Oct 2024, 23:04

Just one more thing – I noticed that the Trustmate logo has 'permanent' lazy loading, meaning the spinning circle keeps turning and doesn't disappear. How can I fix this or disable lazy loading for this element?

Attachments:

11.jpg (15.9 KiB)
Fred 19 Oct 2024, 11:02

Try this CSS to remove loader 

#tm-widget-lemur img {
    background: none;
}
Jacek 19 Oct 2024, 12:46

It works! Thank you sir.

Best regards

Fred 19 Oct 2024, 13:29

You are welcome!