• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 27.10.24, 10:41
  • Opened by: francois andrieu

Ticket #25821 - problem on brands

hello Fred,

i hope for you that all is good !

i have a problem on https://www.securachat.fr/

i use to display the brands your widget
the display is good
if i click on for example dahua i have the list of the good products
but when i have the list displayed
if i want to click to change the brand , i click on marques
the display of all the brands change and i have a bad display of the logo Dahua (not the good image) , same for the logo hikvision and that display also the number of the products under, thanks to check and say to me how to solve this problem .

Comments

Fred 27 Oct 2024, 11:10

Hi, francois.
Thank you everything is ok.
Yes I see the logo. But the theme display an images that is given by prestashop, which you added there. Please make sure you have added correct image to the brand and maybe try to regenerate all brand images

francois andrieu 27 Oct 2024, 11:16

also the problem is why the images of hikvision and dahua are not the good when we click on marques

Fred 27 Oct 2024, 17:48

Have you tried to regenerate images as I suggested above?

francois andrieu 27 Oct 2024, 18:21

i have try to regenerate brands image then clear the cache but i have always bad images of these 2 brand dahua and hikvision that are pictures of demo at the beginning to develop the website on your widget it is good !
very strange , when i go in back office images of brands are good

francois andrieu 27 Oct 2024, 18:34

looking the modules in theme settings i look this module in red is it normal ?

Attachments:

Screenshot 2024-10-27 at 18-3... (146.4 KiB)
francois andrieu 27 Oct 2024, 19:47

is it possible when i click on brand that it is your widget that it is displayed it will be better i think

because i have try to put again a logo and it is the same thing when i try to use marques in clicking on

perhaps it is possible to display your widget when i do this

Fred 29 Oct 2024, 21:53

I'm not sure that's theme's issue. The theme only shows the data received from prestashop backend, here is the source code https://mega.nz/file/gJRHFYKK#ud5jJgDAEnNWXWqY1eyhjQQ6HLLTewBMxKNXyzs4tVM and Classic prestashop theme has the same code.
Try to re-create that brand. Or regenerate images with "delete old" option enabled

francois andrieu 30 Oct 2024, 16:05

hello i have try to re create that brand dahua , i see the brand when i click on marques , but of course i have not the same number for that brand and there is no products assigned to this new brand

francois andrieu 30 Oct 2024, 16:07

the id is not the same and there are no products assigned
i have try also regenerates with delete old options same thing

francois andrieu 30 Oct 2024, 16:38

now it is good problem solved thanks fred

Fred 30 Oct 2024, 21:53

Great! You are welcome