• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 29.10.24, 14:50
  • Opened by: Cedric Casoni

Ticket #25825 - Issue with Product Display in Category Page - Theme Alysum

Hello,

It was a long time

I’m experiencing an issue with product display on my category pages, specifically with the “Camera Factice” category. Here are the details:

Products are activated and fully configured, and they appear correctly when accessed directly via their product page. For example, the following product is active and should appear in the category: https://www.alarmemaison.com/camera-factice/942-nivian-nv-cs938g-camera-dissuasion-dome-ir.html

However, when clicking on the category link from the breadcrumb trail on the product page, the category page itself shows no products. Here is the direct link to the category: https://www.alarmemaison.com/93-camera-factice.

I have also been in contact with Creative Elements, as I use their module on my site. They confirmed that this issue is not related to their module and suggested it might be a theme compatibility issue.

I have cleared the Prestashop cache multiple times, as well as our Cloudflare cache, but the issue persists.

Could you help me please ?

Thank you very much for your assistance.

Cédric

Comments

Fred 29 Oct 2024, 22:06

Hi, Cedric.
As I can see you have enabled Creative Elements category page template. Have you tried classic category page? Need to figure out where the issue is coming from