• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 28.11.24, 15:54
  • Opened by: Nicholas Goodall

Ticket #25868 - Error with Creative elements after trying to update to Prestashop 8.2.0

Trying to upgrade our shop software to 8.2.0 and getting an error on the front page as attached screenshot.

Creative elements module is not enabled and getting attached screenshot error when trying to enable.

Do we need to upgrade Creative Elements module first, and if so how can we get the update if there is one?

Thanks

Attachments:

Screenshot 2024-11-22 164252.... (4.7 KiB)
Screenshot 2024-11-22 164308.... (20.3 KiB)

Comments

Fred 28 Nov 2024, 22:52

Hi, Nicholas Goodall.
Could you please let me know which version you updated from?
Please also fill in all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and FTP Server

Nicholas Goodall 29 Nov 2024, 12:40

Hi, have added details in the profile. This is updating from version 8.1.7. Thanks

Fred 29 Nov 2024, 17:17

As I can see you forgot to disable this option https://mega.nz/file/gVhF0ZpR#z9knVQNs_TlKKlbEOU7h4k85yLytEqP0Nludih9mnK0 It must be disabled.
Try to switch to Classic theme and then back to Alysum one, that will enabled all theme modules

Nicholas Goodall 05 Dec 2024, 10:50

Thanks, managed to update now without issues.

Fred 05 Dec 2024, 12:33

Ok, great!