• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 19.12.24, 15:33
  • Opened by: Nicola

Ticket #25891 - Creative element category page hook module

When I edit the category page and click on the Elementor button, sometimes I get this error that you see in the attachment, but only sometimes.
Could it be a problem with the positioning and insertion of the module?
In the Design>Positions page where should it be inserted to avoid this problem?

Thanks

Attachments:

category_error.jpg (18.7 KiB)

Comments

Fred 19 Dec 2024, 19:24

Hi, Nicola.
Please make sure you have selected the same hook in the Theme Settings → Category Page and your category CE template

Nicola 03 Jan 2025, 18:54

Yes i think is correct, in attachment the two screenshot. Is it right my configuration?

Attachments:

ce.jpg (174.8 KiB)
category1.jpg (137.4 KiB)
Fred 03 Jan 2025, 22:39

Ok, I see. Which Elementor button do you click to edit template, please show me on a screenshot

Nicola 14 Jan 2025, 08:37

same error if i press the buttons in the two images. Sometimes, randomly, i dont understand how, i can get in and make changes without problems, but very few times. it's been a while since I can't enter anymore

Attachments:

1.jpg (201.7 KiB)
2.jpg (151.3 KiB)
Fred 14 Jan 2025, 22:26

It’s strange, but when I tested it, it consistently worked. I’ve tried it on both pages.