• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 04.03.25, 14:05
  • Opened by: Luca Iaccarino

Ticket #25971 - Upgrade Theme, different modules don't work correctly

we are having a big problem on the theme. We had not seen the function that is explained in this video of yours https://www.youtube.com/watch?v=F1DBRSYLLjY since yesterday we are trying but when we go to the menu and try to save the template created with creative elements, it seems that it saves it but in reality if we exit and return it is empty, it does not save the template created in the menu. Can you help us? presta 8.1.5, theme 9.0.0 updated with theme settings

we also have a problem with some Elementor modules, the dropdown to display the subcategories doesn’t work
https://www.zoecosmetics.it/2-home

we would need assistance

Attachments:

foto1.JPG (26.1 KiB)

Comments

Fred 05 Mar 2025, 22:43

Hi, Luca.
Please update credentials in your profile https://support.promokit.eu/myprofile to access to your Back-office

Luca Iaccarino 06 Mar 2025, 12:42

done

Fred 06 Mar 2025, 22:26

Ok, I see now.
That's a bit outdated video. We don't have the Menu module. Instead if that we have created Navigation widget.
So you can create dropdown menu template as shown in the video, but assign those template in the Navigation widget

Luca Iaccarino 14 Mar 2025, 17:31

hi, i've already tried this solution, but unfortunately this action doesn't save the association with the template.
Can you try to do it, by yourself in our website?

Fred 14 Mar 2025, 20:10

It works with no problem for me → https://mega.nz/file/0NBESKzL#ts6upz-g7S1GVQDyOJ0JQTtTXCuwk7s9n5OoUg-Cyfw

Luca Iaccarino 17 Mar 2025, 12:54

OK thank you for the menu question, but we had requested a few points

https://www.zoecosmetics.it/2-home

example here, as you can see the submenus of the categories on the side (where the + appears) do not open. It either doesn't work or the js or I don't know what, but the submenus don't open with the module

Attachments:

Screenshot 2025-03-17 at 12.5... (631 KiB)
Fred 17 Mar 2025, 21:54

Yes, I see.
I can connect to your FTP server and there are a lot of folders, where your store is installed?

Luca Iaccarino 18 Mar 2025, 09:09

home/public_html/themes

Fred 18 Mar 2025, 22:36

Ok, please try now, it should be fixed

Luca Iaccarino 19 Mar 2025, 14:56

perfect thank you very much, beautiful. Can you tell us what it depended on? did you modify the js file?

Fred 19 Mar 2025, 22:00

There was missed a piece of JS code that I added to alysum.js file