• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 17.03.25, 14:58
  • Opened by: Victor Vilette

Ticket #25990 - Captcha error

Hi,

I’m having an error on my website’s contact page. The ReCaptcha module isn’t appearing, and as a result, it’s impossible to send emails from the website’s contact form.

However, everything seems to be configured correctly regarding access, because the bot is present and functional in the order process.

url to the page : https://www.hydromelcartel.com/page/7-contact

Thanks.

Attachments:

error.png (74 KiB)
configuration captcha.png (100.4 KiB)

Comments

Fred 17 Mar 2025, 21:33

Hi, Victor Vilette.
I see the issue, That's because you are using CE Contact form widget.
I just added a fix to the widget's script but it seems you have enabled extra cache like Cloudflare because I still see an old file version through a browser

Victor Vilette 18 Mar 2025, 09:13

Hi
OK, captcha does not work
I tried to add the Promokit Contact form widget but the Captcha validation does not appear either.
I did not use Cloudflare however, I used the CDN of my OVH server at the time. Would there be a link?

Fred 18 Mar 2025, 22:31

This script is still cached https://www.hydromelcartel.com/modules/pkelements/views/js/scripts.min.js

Victor Vilette 01 Apr 2025, 13:15

Hi,
Do you know how to permanently delete this? So that I can regain access to the Captcha?

Fred 01 Apr 2025, 21:18

to make captcha work, I need to update the script, add support for CE Contact form. To do that I need to have disabled cache