Ticket #26486 - Multiple issues
Hello,
I’m contacting you because I purchased your theme and I’m encountering several problems that I can’t seem to resolve.
I downloaded the latest version (about two weeks ago) and my PrestaShop installation is new, version 9.0.3.
1- The theme is asking me to purchase a “Creative Elements” license to access the page builder features.
2- I keep getting an error message when I try to edit a page in the “Content from Everywhere” section. The message disappears after I try clicking “Back” several times, and the page finally loads (sometimes after 10 minutes of trying).
3- I tried installing the image carousel, but it’s not working. There are two image carousels, but neither of them works. I’ve tried with several different images as well.
4- The search function isn’t working; it finds no results even when I try using product names that are in my store. 5 - Cookies don’t disappear even with the option disabled.
6 - I’d like to be able to save and create copies of my header, homepage, etc., in “content anywhere,” and import and export these backups. How do I do this?
7 - How do I disable the small “what’s new” icon at the bottom of the screen?
I’m also sending you screenshots. I should also mention that I purchased the license for my main website (mywebsite.fr), but to perform this update, I created a brand new PrestaShop installation, and the domain name I’m currently working with is a subdomain of my main website (new.mywebsite.fr). Is this a problem?
Thank you for your help,
David.
Comments
1. In our theme we are using this Creative Elements module https://pagebuilder.webshopworks.com
The only way they provide it for developers (like we are) is this "in-stock" version you currently have. In this way they earn more money if someone will decide he really need some "pro" features.
But, our demo pages showcase the capabilities of the 'in-stock' module version to ensure our customers aren't required to purchase the 'Pro' version.
Moreover, we've developed over 50 custom Creative Elements widgets for seamless integration into our theme.
You don't need to make any additional purchases unless you find a 'Pro' feature necessary.
2 & 3. Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office and provide more details about how to reproduce the issue
4. Please check this https://docs.promokit.eu/faq#empty-search-results
7. Just disable Front Panel module → https://docs.promokit.eu/modules/pkfrontpanel
Hello, thank you for your reply. I have updated the login information.
Regarding the search, I now have a spinning wheel that never appears, but the results are not displayed.
For point 2: You can go to "Creative Elements," "Content Everywhere," and try modifying, for example, the "DisplayHomeBuilder." I keep getting an error message: "Sorry, the content area was not found."
For point 3: I installed the two carousels available on the homepage, but they are not working; the arrows and dots are not visible either.
For point 5: I would like to disable the cookie icon on the website when the customer has already opted in, but the cookie icon never disappears; I have already disabled the function in the settings.
Thank you for your help.
Attachments:
2. Ok, I see. First, in the Theme Settings → Home, select "Hook displayHomeBuilder". Save. Then try to edit it again. You can also find a tutorial here https://docs.promokit.eu/modules/creativeelements#multilanguage-configuration
4. Search is fixed.
The rest is in progress…
2 - That's what I did, I did it again one more time , exactly as the video on the tutorial but I have always the same problem , you can see the screenshot here.
4 - Thank you search is working now
Attachments:
2. Actually, when you press the Escape key, the popup disappears and everything works fine.
I’m seeing this behavior for the first time, so we will try to investigate what might be causing it.
3. To activate the carousel, you need to add more items than the number defined in the widget settings: https://mega.nz/file/kExClYxA#Y1WcSjlUJX-s2lOfeb-mTXjqeMKvZAd-CegRSIh63Gk
4. When I saw the cookie banner and clicked Accept, it did not appear again, so it seems to be working correctly.
Hi Fred, have you found a solution to this problem: I keep getting an error message when I try to edit a page in the “Content from Everywhere” section. The message disappears after I press the exit key, but I'd like to use this without any issues.
I have a new problem now. When I try to edit the product page, an entire section has appeared, and I don't know what it is. Another section (Tabs) isn't showing up, and there's a loading icon that keeps spinning.
I created a second product page, but I still have the same problem with the product images. The thumbnails aren't clickable on mobile; and on both devices (mobile and desktop), when I try to select a quantity, the price always reverts to the default, and all the product photos are displayed in large format. It's not possible to change the quantity without this problem. I've attached several screenshots. Thank you for your help.
Here is screenshots sorry I was not able to add them tonight
Attachments:
Hi, David.
Please update credentials in your profile https://support.promokit.eu/myprofile to provide access to your Back Office and FTP server so I can debug those issues.
The current credentials do not seem to be working.
Hi Fred, thank you, Can you try now?
The shop URL in my profile is not good, we have to remove "new." because it was the temporary adresse for migration
Yes it works now. I have updated shop URL
Did you find the problem? it's working now? :)
Yes, I have access to back office and FTP. Will try to figure out what's happened there and provide you a fix
thank you Fred I will wait
I disable the carousel on product page, I choose grid, then the choice is working. To see the problem, you need to select the other product page. When the image carousel is disabled, then the option selection becomes available.
Attachments:
Dear Fred, my webmaster is working on the website please don’t connect to the website and ftp I will tell you when it’s done thank you for your understanding
Ok, no problem
Dear Fred, I finally deleted all the theme, it had too many issues I finally decided to put back the Hummingbird v2 theme with customisation. Thank you for your help, David.